Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Graylene O'Neal McClanton

Graylene O'Neal McClanton

Greensboro,NC

Summary

Experienced delivery driver with 7+ years of valuable experience at FedEx and Amazon. Demonstrated success in driving growth, fostering high-performing teams, and consistently delivering exceptional customer satisfaction. Strong passion for mentoring and community engagement, finding fulfillment in giving back and making a meaningful impact. Committed to providing efficient and reliable service with a strong focus on customer needs.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Mentor

Local YMCA
- Current
  • Mentored over 20 youth, fostering leadership skills, confidence, and personal growth
  • Organized and led community events, increasing program participation by 30%
  • Finds deep fulfillment in giving back to the community and inspiring the next generation through mentorship and leadership development

Direct Care Specialist

CBC
12.2023 - Current
  • Provide personalized support to individuals with Intellectual and Developmental Disabilities (IDD), promoting daily living skills and independence
  • Developed tailored care plans resulting in improved client satisfaction
  • Introduced a daily activity program, increasing engagement by [Placeholder]%
  • Demonstrated reliability with a perfect attendance record and a strong commitment to client well-being

General Manager

River City Restaurant Group
10.2020 - 11.2023
  • Oversaw daily operations, ensuring smooth restaurant functioning and superior customer service
  • Increased catering sales by more than 60%, driving significant revenue growth
  • Set record-breaking daily, weekly, and monthly sales milestones, elevating store performance
  • Hired over 30 employees, maintaining a retention rate of over 80%, and fostering a high-performing team
  • Streamlined inventory processes, reducing food waste and optimizing supply chain efficiency
  • Spearheaded marketing initiatives that expanded community outreach and boosted brand visibility
  • Experienced in utilizing modern POS and inventory management systems

Delivery Driver

Amazon
05.2016 - 11.2020
  • Managed daily delivery of up to 180 parcels for Amazon.

Delivery Driver

Fed Ex Ground
01.2013 - 03.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor's Degree - Computer Science

[University Name]
03.2025

Skills

  • Leadership and Team Building
  • Strategic Planning and Execution
  • Customer Relations and Retention
  • Operational Efficiency and Inventory Management
  • Proficient in Microsoft Excel
  • Proficient in Windows OS
  • Proficient in modern POS/inventory management systems
  • Mentorship and Community Engagement
  • Adaptable to emerging technologies and tools

Certification

  • ServSafe Certification, 2028
  • Leadership Development Workshop, [Placeholder: Year TBD]
  • Customer Service Excellence Training, [Placeholder: Year TBD]

Accomplishments

  • Increased catering sales by over 60% at River City Restaurant Group.
  • Set record-breaking daily, weekly, and monthly sales milestones, earning recognition as a top-performing store.
  • Hired and retained over 30 employees with an 80% retention rate, building a cohesive and high-performing team.

Timeline

Direct Care Specialist

CBC
12.2023 - Current

General Manager

River City Restaurant Group
10.2020 - 11.2023

Delivery Driver

Amazon
05.2016 - 11.2020

Delivery Driver

Fed Ex Ground
01.2013 - 03.2016

Bachelor's Degree - Computer Science

[University Name]

Mentor

Local YMCA
- Current

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Graylene O'Neal McClanton