Summary

Overview

Work History

Education

Skills

Affiliations

Accomplishments

Timeline

Graymond LeBlanc

Italy,TX

Summary

Results driven professional with a proven track record in enhancing client retention and sales proficiency. Expertise in operations management demonstrating strong relationship building skills and revenue generation capabilities. Achievements include significantly boosting company growth through effective engagements strategies. Aiming to use my skillset to build and thrive in future endeavors.

Overview

years of professional experience

Work History

Dasher

Door Dash

Waxahachie, TX

07.2020 - Current

Deliver goods and services to customers on time, and in excellent condition.
Communicate effectively with dispatch and customers to provide status updates.
Maintain delivery schedules without compromising safety.
Maintain positive and professional customer relationships.

Life and Health Insurance Producer

AO Globe Life

Redmond, WA

11.2023 - 12.2024

Increased sales through focused relationship building with new and existing policyholders.
Analyzed clients' existing insurance policies, and recommend adjustments or additional coverage as needed.
Provided guidance about the different insurance policies available through knowledge and customer cues.
Assessed customer feedback to improve sales strategies and tactics.

Customer Service Representative

TTEC

Ennis, TX

04.2017 - 07.2020

Developed strong relationships with all Progressive Insurance customers by providing personalized assistance.
Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Answered inbound calls, chats, and emails to facilitate top-notch customer service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Monitored customer satisfaction levels through surveys and feedback forms.

General Manager

Leslie's Pool Supplies

Waco, TX

03.2014 - 04.2017

Assisted in the recruitment process by interviewing potential candidates for open positions.
Directed and coordinated financial and budget activities to fund operations, maximize investments, and increase sales.
Provided guidance and support to subordinate managers and employees in order to foster an atmosphere of cooperation throughout the organization.
Used excellent verbal skills to engage customers in conversations, and effectively determine needs and requirements.
Approved inventory levels on a daily basis, and ordered new merchandise as needed to keep the store properly stocked.