Grayson Causey
Simpsonville,South Carolina
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept at enhancing customer satisfaction and loyalty, demonstrated during tenure at Mr. Knickerbocker by expertly managing cash handling and resolving complaints. Skilled in both critical thinking and customer service management, significantly contributed to streamlining operations and fostering a positive shopping environment for all.
Overview
1
1
year of professional experience
Work History
Key Holder
Mr. Knickerbocker - Clemson Sportswear & Gifts
10.2021 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Education
No Degree - Sports Management
Montreat College
Montreat, NCBachelor of Science - Business Management
Clemson University
Clemson, SC05.2024
Skills
- Store maintenance
- Customer Service Management
- Inventory Monitoring
- Retail Operations
- Critical Thinking
- Goal Setting and Achievement
- Decision-Making
- Cash Handling Accuracy
Timeline
Key Holder
Mr. Knickerbocker - Clemson Sportswear & Gifts
10.2021 - 03.2023
No Degree - Sports Management
Montreat College
Bachelor of Science - Business Management
Clemson University
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