Grace Howitt
Simpsonville,South Carolina
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Lineage Restaurant
06.2024 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Restaurant Hostess
Foxcroft Wine Company
01.2024 - 05.2024
- Seated guests, accounting for special requests and available seating
- Greeted guests upon arrival, presented menus and announced name of server
- Answered questions about menu items and beverages
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times
- Scheduled dining reservations and arranged parties and special services
- Used POS system to process credit card and cash transactions
- Answered phone calls, took messages and confirmed reservations
- Accommodated guests' special seating requests and needs, including extra chairs, wheelchair accessibility and high chairs
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Promotions Team Member
Greenville Drive Baseball
02.2023 - 08.2023
- Maintained neat and organized promotional areas for professional presentation
- Showcased products to large crowds, inspiring curiosity and interaction
- Engaged with crowd in activities, games, music, special event and recruiting customer participation
- Supervised activities during promotional events such as fan fest, dog day at the park, holiday events, running the bases for kids and charity events
Guest Services Associate
Top Golf
10.2022 - 02.2023
- Handled cash, charge and account payments to settle guest bills
- Offered guests information about amenities and local attractions to improve experiences
- Communicated clearly to successfully manage guest expectations and promote brand loyalty
- Assisted guests with making or canceling reservations through system
Heritage Lakes and Neely Farm
03.2021 - 08.2022
- Greeted residents and guests cordially when entering property
Education
Bachelor of Arts - Clinical Psychology
University of South Carolina
Columbia, SC05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Personal presentation
- Relationship building
- Guest relations
- Judgment and decision making
- POS system operations
- Server support
- Social perceptiveness
- Conflict resolution
Affiliations
- UofSC Kappa Kappa Gamma
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Restaurant Hostess
Lineage Restaurant
06.2024 - 07.2024
Restaurant Hostess
Foxcroft Wine Company
01.2024 - 05.2024
Promotions Team Member
Greenville Drive Baseball
02.2023 - 08.2023
Guest Services Associate
Top Golf
10.2022 - 02.2023
Heritage Lakes and Neely Farm
03.2021 - 08.2022
Bachelor of Arts - Clinical Psychology
University of South Carolina
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