Grayson Decker
Publix
Anderson,SC
2
years of professional experience
Results-oriented customer service staff with a strong focus on problem resolution and customer satisfaction. Skilled in multi-line phone management and training new team members. Committed to improving operational efficiency and fostering positive customer experiences.
Work History
Customer Service Staff
2 Years 6 Months- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed transactions quickly and accurately using point-of-sale systems, enhancing overall customer experience.
- Maintained store cleanliness and organization to ensure a welcoming shopping environment for customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
Education
High School Diploma
- 5.3 GPA
- Ranked in Top 2% of class
- Completed AP courses in Biology, Chemistry, Calculus, Psychology, and Computer Science
- Extracurricular Activities:
Pride of Pendleton Marching Band 2021-2025
- Drum Major (2025)
Pendleton High School Winter Guard 2022-2026
- Co-Captain (2024-2026)
- National Beta Club Member
- National Honors Society Member
Bachelor of Science - Chemical Engineering
- Palmetto Fellows Scholarship Recipient
- Presidential Scholar Scholarship Recipient
- Dean's Scholar Scholarship Recipient
- Member of the 2026 Spirit of Atlanta Drum and Bugle Corps
Skills
Point-of-sale operation
Customer focus
Issue resolution
Complaint resolution
Problem resolution
Customer relations
Multi-line phone operation
Documentation
Critical thinking
Timeline
Customer Service Staff
Publix
11.2023 - 05.2026Read More
Pendleton High School
High School Diploma
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University of South Carolina
Bachelor of Science from Chemical Engineering
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