Sami Okkashe

Customer Service Staff Member

Publix Super Markets Inc

Wellington

06.2022 - Current

Collaborated with team members from various departments to achieve common goals.
Maintained an organized work environment, including stocking shelves and organizing displays.
Provided product information to customers and addressed all questions promptly and knowledgeably.
Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
Supported management initiatives by participating in meetings or training sessions when requested.
Assisted customers with locating products throughout the store.
Processed returns efficiently and effectively according to company policy.
Developed strong relationships with repeat customers by providing excellent customer service on each visit.
Handled cash transactions accurately by following established procedures.
Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
Recognized potential security risks or fraudulent activity within the store during shifts.
Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Adhered to all applicable laws and regulations regarding money transfers and payments.
Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
Followed established procedures for handling cash, checks and other forms of payment.
Informed customers about exchange rates, fees, terms and conditions associated with various services provided by Western Union.
Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
Verified customers' age before selling lottery tickets.
Performed daily balancing of cash drawers after each shift.
Reported any suspicious activities or fraudulent attempts at purchasing lottery tickets.
Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.