Grayson Heins
Jackson,Michigan
Summary
Result-focused woman dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
Work History
Axe Throwing Coach
Axe Play
07.2021 - Current
- Improved participants'' axe throwing techniques by providing personalized coaching and feedback.
- Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
- Enhanced customer satisfaction by maintaining a safe and engaging environment for all participants.
- Organized successful tournaments and events, fostering a sense of community among participants.
- Established strong relationships with local businesses and organizations, promoting the sport of axe throwing within the community.
- Provided support for corporate team building events, enhancing communication and teamwork skills among attendees.
- Enforced safety protocols during all activities, minimizing risk of injury among participants.
Cosmetologist
Artistic Designs Hair Salon
06.2021 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Manager
Tim Hortons
04.2020 - 07.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
Education
No Degree - General Education
Jackson College
Jackson, MI08.2027
Cosmetology License - Cosmetology
Douglas J Aveda Institute
East Lansing, MI06.2021
High School Diploma -
Jackson High School
Jackson, MI05.2020
Skills
- Coaching experience
- Performance Analysis
- Friendly Communication
- Issue Resolution
- Relationship building and management
- Social skills
- Professionalism and Ethics
- Creativity and Originality
- Analytical Thinking
Timeline
Axe Throwing Coach
Axe Play
07.2021 - Current
Cosmetologist
Artistic Designs Hair Salon
06.2021 - Current
Manager
Tim Hortons
04.2020 - 07.2020
No Degree - General Education
Jackson College
Cosmetology License - Cosmetology
Douglas J Aveda Institute
High School Diploma -
Jackson High School
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