Summary
Overview
Work History
Education
Skills
Training And Achievements
Leadership Experience
Timeline
Generic

Grayson Smitherman

Zion Crossroads,VA

Summary

Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

Beacon Building Products
03.2023 - Current
  • Conducted weekly staff and safety meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.

Inside Sales Representative

Beacon Building Products
03.2022 - 02.2023
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Acted as the primary dispatcher for the branch to schedule and coordinate deliveries for customers.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Completing all billing and cash reconciliation at the end of each business day.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.

Outdoor Emergency Care Technician Supervisor

Massanutten Resort
03.2021 - 12.2021
  • Provided medical care in emergency situations to ensure the safety and well-being of guests staying on the resort
  • Improved communication between patients, families, and healthcare providers by serving as an empathetic listener and effective communicator during difficult times.
  • Promoted a culture of safety by identifying potential hazards and implementing corrective actions in accordance with hospital policies and procedures.
  • Responsible for reviewing reports and filing workers compensation claims, creating schedules for staff, and training new staff members.

Police Officer

City of Staunton
07.2017 - 05.2021
  • Assisted the public with the prevention of crime; the protection of life and property; the preservation of peace and public order, and the safeguarding of Constitutional guarantees
  • Participated in public safety of the community, law enforcement action, crime prevention, traffic control, and accident investigations.
  • Conducted preliminary investigations at scenes of major crimes.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.

Installation Specialist

The Window Guy
12.2015 - 12.2017
  • Assisted with window installation, siding installation, roofing, and general construction projects
  • Streamlined installation processes for improved team productivity and time management.
  • Provided exceptional customer service through clear communication, timely responses, and professional demeanor during all interactions.
  • Improved safety standards by regularly inspecting and maintaining tools and equipment used during installations.

Education

Associates of Applied Science Degree - Administration of Justice

Blue Ridge Community College
Weyers Cave, VA

Advanced Studies Diploma -

Fort Defiance High School
Fort Defiance, VA

Skills

  • Relationship Building and Management
  • Decision making
  • Proficient in MS Office
  • Organizational skills

Training And Achievements

  • Interview and interrogation level I, Trained with the knowledge, skills, and techniques necessary to conduct criminal interviews and interrogations., Understanding of use of the Miranda warning, the importance of communication and listening skills, and body language during interviews or interrogations., Practice and training of proper documentation of reports and information from the interview and interrogation.
  • Intoxilizer EC/IR II Operator, Certified by the Department of Forensic Science
  • Crisis Intervention Team, Completed 40 credit hour training provided by the Blue Ridge Crisis Intervention Training program, Practice and training of communication techniques for those in distress, crisis, and unstable conditions.
  • MADD (Mothers Against Drunk Driving) 2019 DUI Enforcement Award Winner, Awarded during time with Staunton Police Department for achieving the most DUI related arrests in the 2018-2019 year.

Leadership Experience

  • Branch Safety Coordinator, 2022, Present, Beacon Building Products, Charlottesville, VA
  • Outdoor Emergency Care Technician Instructor, 2021, Present, Massanutten Resort, McGaheysville, VA
  • Certified Lifeguard Instructor, 2016, 2018, Massanutten Resort, McGaheysville, VA
  • Senior Class President, 2014, 2015, Fort Defiance High School, Fort Defiance, VA

Timeline

Assistant Branch Manager

Beacon Building Products
03.2023 - Current

Inside Sales Representative

Beacon Building Products
03.2022 - 02.2023

Outdoor Emergency Care Technician Supervisor

Massanutten Resort
03.2021 - 12.2021

Police Officer

City of Staunton
07.2017 - 05.2021

Installation Specialist

The Window Guy
12.2015 - 12.2017

Associates of Applied Science Degree - Administration of Justice

Blue Ridge Community College

Advanced Studies Diploma -

Fort Defiance High School

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Grayson Smitherman