Grayson Trepel
Florence,KY
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Enterprise Rent-A-Car
Hebron, KY
06.2017 - 08.2021
- Assisted customers with vehicle rentals and returns, ensuring satisfaction.
- Processed rental agreements using company software efficiently and accurately.
- Addressed customer inquiries and resolved issues in a timely manner.
- Provided information on vehicle features and services offered by the company.
- Handled payments and transactions while ensuring data security protocols were followed.
- Resolved customer complaints quickly and efficiently.
Car Detailer
Enterprise Rent-A-Car
Hebron, KY
05.2016 - 08.2021
- Cleaned and polished vehicles to meet company standards and customer expectations.
- Inspected cars for damages and reported findings to management promptly.
- Vacuumed interiors thoroughly to ensure cleanliness and comfort for customers.
- Managed supplies and equipment for car detailing processes efficiently.
- Collaborated with team members to maintain workflow during peak hours.
- Trained new staff on proper detailing techniques and safety protocols.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Washed wide range of vehicles each day.
- Cleaned windows inside and out using glass cleaner solution.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
Education
Doctor of Chiropractic -
Logan University
Chesterfield, MO04-2025
Bachelor of Science - Exercise Science
Northern Kentucky University
Highland Heights, KY05-2021
High School Diploma -
Covington Catholic High School
Park Hills, KY05-2016
Skills
- Team collaboration
- Effective communication
- Problem resolution
- Patient assessment
- Customer service
- Time management
- Exemplary work ethic
Languages
English
Professional
Certification
- Doctorate of Chiropractic
References
References available upon request.
Timeline
Customer Service Agent
Enterprise Rent-A-Car
06.2017 - 08.2021
Car Detailer
Enterprise Rent-A-Car
05.2016 - 08.2021
Doctor of Chiropractic -
Logan University
Bachelor of Science - Exercise Science
Northern Kentucky University
High School Diploma -
Covington Catholic High School
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