Grayson Willhelm
Dayton,OH
Summary
Dynamic leader with proven expertise in team management and customer service focus, honed at Swimsafe Pool Management and other roles. Excelled in work delegation and leadership, enhancing customer satisfaction and operational efficiency. Skilled in maintaining safety standards and resolving issues, demonstrating a commitment to excellence and positive team dynamics.
Overview
3
3
years of professional experience
Work History
Lifeguard / Manager
Swimsafe Pool Management
05.2022 - Current
- Ensured the safety and well being of all patrons.
- Delegated tasks to ensure all operations run smoothly.
- Handled chemicals such as chlorine to maintain safety and cleanliness quality standards of pool water.
- Promoted a positive work environment for all staff members.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Referee
Hustle Basketball
12.2021 - Current
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
- Kept track of time and scores during games
Shift Lead
Goldie’s Soft Serve
03.2022 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
Centerville High School
Centerville, OHSkills
- Team Management
- Work Delegation
- Customer service focus
- Leadership
Other Roles
- Head Chair of ambassador program for Mark Kreusch Memorial Foundation - Led other ambassadors in our fundraiser (raised over $20,000)
- National Honors Society Officer
- President of CHS environmental science block program
- Member of CHS leadership academy
- Member of Spanish national honors society
Timeline
Lifeguard / Manager
Swimsafe Pool Management
05.2022 - Current
Shift Lead
Goldie’s Soft Serve
03.2022 - 10.2023
Referee
Hustle Basketball
12.2021 - Current
Centerville High School
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