Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grayson Wolffe

Hilo

Summary

Dynamic professional with a proven track record at Apple, excelling in customer service and technical support. Adept at web development and HTML/CSS coding, I consistently enhanced customer engagement and resolved issues effectively. Recognized for achieving sales targets and fostering strong relationships, I bring a blend of hard and soft skills to drive success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Specialist

Apple
Menifee
12.2023 - Current
  • Demonstrated product features and provided training to new team members.
  • Assisted customers with product selection and technical inquiries.
  • Collaborated with team to achieve sales targets and enhance customer engagement.
  • Resolved customer issues through effective communication and problem-solving skills.
  • Maintained knowledge of current Apple products, services, and promotions.

Admissions Representative

DeVry University
Menifee
11.2022 - 11.2023
  • Guided prospective students through the admissions process and requirements.
  • Provided information on academic programs and financial aid options.
  • Conducted interviews to assess student qualifications and interests.
  • Collaborated with academic departments to streamline enrollment procedures.

Mobile Expert

T-Mobile
Altamonte Springs
01.2022 - 10.2022
  • Identified opportunities to upsell additional products and services to customers.
  • Demonstrated a thorough understanding of product features and benefits to maximize sales potential.
  • Consistently met monthly sales targets set by management.
  • Built relationships with customers and provided personalized solutions based on their individual needs.

Warehouse Associate

Amazon
Houston
05.2021 - 01.2022
  • Monitored incoming and outgoing shipments for accuracy.
  • Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.

Independent Delivery Specialist

DoorDash
Houston
01.2020 - 05.2021
  • Communicated with customers to confirm delivery details and resolve issues.
  • Monitored performance metrics to identify areas for process improvement.
  • Implemented best practices for route optimization and time management.

Ground Crew Member

Paradise Helicopters
Hilo
02.2019 - 01.2020
  • Provided support services for arriving and departing aircrafts by arranging for fuel supply, deicing operations.
  • Conducted pre-flight inspections of ground equipment like tugs, tractors prior to use.
  • Maintained accurate records of expenses incurred while performing ground crew duties.

Host

Ihop
Hilo
10.2016 - 02.2019
  • Monitored restaurant activity to determine seating and dining flow.
  • Escorted guests to proper tables or offered open seating options in bar and patio areas.
  • Engaged with guests to maximize satisfaction with food and service.

Shift Leader

Jersey Mikes Subs
Menifee
08.2014 - 07.2018
  • Provided excellent customer service and developed strong relationships with customers.
  • Developed methods for improving efficiency of processes within the department.

Education

Bachelor of Science - Software Engineering

Western Governors University
12-2025

Skills

  • Web development
  • Customer service
  • Front-end frameworks
  • Technical support
  • Software development
  • HTML/CSS Coding
  • Java programming

Certification

Google IT support

Timeline

Specialist

Apple
12.2023 - Current

Admissions Representative

DeVry University
11.2022 - 11.2023

Mobile Expert

T-Mobile
01.2022 - 10.2022

Warehouse Associate

Amazon
05.2021 - 01.2022

Independent Delivery Specialist

DoorDash
01.2020 - 05.2021

Ground Crew Member

Paradise Helicopters
02.2019 - 01.2020

Host

Ihop
10.2016 - 02.2019

Shift Leader

Jersey Mikes Subs
08.2014 - 07.2018

Bachelor of Science - Software Engineering

Western Governors University

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