Garvey Jacques
North Miami Beach
Summary
A talented individual with a passion for enhancing the lives of seniors through improved care and administration. My diverse experiences, ranging from healthcare administration and employee relations to operational management and customer service, have equipped me with a unique skill set. I am dedicated to implementing best practices in senior care and contributing to positive patient outcomes. With my experience, I am ready to make a significant impact in the senior living field and aspire to the role of Executive Director, ensuring the highest quality of life for our senior residents.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Continuous Care Coordinator
VITAS Healthcare
Miramar
09.2025 - Current
- Coordinated staffing and resources to ensure 24/7 continuous care coverage for hospice patients, maintaining seamless operations and compliance with VITAS Healthcare policies.
Business Office Director
Gold Coast Loving Care Inc
Hollywood
06.2025 - 01.2026
- Payroll & Pre-Hire:
- Streamlined payroll processes and managed pre-hire documentation, ensuring accurate and timely compensation.
- Interviewing, Onboarding, & Orientation:
- Conduct employee interviews, facilitated onboarding procedures, and led new hire orientation sessions.
- Personnel Records & Compliance:
- Maintain confidential personnel records and ensured adherence to all regulatory and company standards.
- LMS & Training Records:
- Manage employee training records using an electronic Learning Management System (LMS) to track progress and compliance.
- Employee Relations:
- Serve as a point of contact for employee relations, mediating between management and staff to resolve concerns.
- Executive Support:
- Provide comprehensive support to the Executive Director with various business office functions.
- Customer Service:
- Ensure the delivery of high-quality customer service through effective team management and process improvement.
- Collaboration:
- Collaborate with department managers and corporate support teams to achieve organizational goals.
- Compliance:
- Ensure consistent compliance with personnel policies and operational standards across all departments.
Assistant Restaurant Manager
Burger King
Sunny Isles Beach
02.2025 - 08.2025
- Supported the Restaurant Manager in daily operations to ensure a seamless workflow.
- Managed labor and controlled inventory, enhancing operational efficiency.
- Contributed to delivering excellent customer service, fostering a positive dining experience.
- Pre-Hire processes, to onboard talented team members.
Team Leader/Trainer
Chick-fil-A Restaurants
Miami Shores
06.2024 - 02.2025
- Oversaw daily operations and ensured exceptional customer service at Chick-fil-A Restaurants.
- Trained new employees, fostering a positive work environment and enhancing team performance.
- Developed employee relations and engagement initiatives to boost morale and productivity.
Team Memeber
Burger King
Sunny Isles Beach
02.2023 - 02.2025
- Connect with customers to ensure they have a positive experience
- Help customers order their favorite meals
- Prepare customers meals
- Partner with other Crew and Managers to meet daily goals and have fun
- Keep the restaurant looking fantastic
- Serve and Help others
- A accomplishment that I had is when a customer pulled me aside to say that I made their day because of how kind I was and helpful.
Customer Service Representative
Publix
Sunny Isles Beach
07.2021 - 12.2023
- Provided friendly and efficient assistance to customers, ensuring a positive shopping experience.
- Greeted customers and addressed inquiries regarding product location and availability.
- Processed returns and resolved customer issues promptly, enhancing customer satisfaction.
- Developed strong communication and problem-solving skills in a fast-paced retail environment.
Education
Bachelor's degree - Healthcare Administration/Management
Broward College
Broward County, FL 08.2025 - 04.2026
High School Diploma - General Studies
Alonzo And Tracy Mourning Senior High Biscayne Bay
North Miami Beach, FLSkills
- Customer service
- Office Administration
- Microsoft Excel
- Microsoft Word
- Communication skills
- Supervising experience
- Microsoft Outlook
- Time management
- Hospitality
- PointClickCare
- Office management
- Medicare billing
- Geriatrics
- HIPAA
- Working with geriatric patients
- Employment law
- Documentation review
- Computer operation
- Phone etiquette
- Leadership
- Typing
- HRIS
- Analysis skills
- Manager experience
- Human resources
- Training & development
- Basic math
- Payroll processing
- Computer literacy
- Writing skills
- Bilingual
- Microsoft Office
- Technical Proficiency
- Teamwork
- POS
Certification
BLS Certification
Additional Information
Authorized to work in the US for any employer
Languages
Bilingual
Activities And Societies
- Black Student Union- Engaged in projects promoting cultural awareness and support.
- Role Models of Excellence Project- Mentored younger students and contributed to community initiatives.
- HIP- Assisted students facing challenges, providing support and resources.
Timeline
Continuous Care Coordinator
VITAS Healthcare
09.2025 - Current
Bachelor's degree - Healthcare Administration/Management
Broward College
08.2025 - 04.2026
Business Office Director
Gold Coast Loving Care Inc
06.2025 - 01.2026
Assistant Restaurant Manager
Burger King
02.2025 - 08.2025
Team Leader/Trainer
Chick-fil-A Restaurants
06.2024 - 02.2025
Team Memeber
Burger King
02.2023 - 02.2025
Customer Service Representative
Publix
07.2021 - 12.2023
High School Diploma - General Studies
Alonzo And Tracy Mourning Senior High Biscayne Bay