Graziella Palleschi

Schedule pt’s appointments , order supplies for the unit make sure pt’s receive their schedules daily. Help nurses with pt’s. I was also a PCT for over 20 years , worked with pts and helped nurses.

• Maintained detailed records of all incoming requests for information.
• Reviewed existing processes for accuracy and completeness, suggesting improvements when needed.
• Developed training materials for new employees on how to use information management tools effectively.
• Responded promptly to inquiries from staff members regarding issues related to information systems.
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Scheduled appointments and maintained and updated appointment calendars.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Maintained business office inventory and equipment by checking stock for needed supplies.

• Provided emotional support to clients during challenging times.
• Developed relationships with families of patients to better understand their needs.
• Participated in team meetings with other healthcare professionals to discuss treatment goals.
• Assisted Occupational Therapists in providing patient care and treatments.
• Greeted patients upon arrival and prepared them for treatment sessions.
• Maintained a clean and organized therapy environment.
• Supported occupational therapists in developing individualized treatment plans for each client.
• Assisted patients in executing daily living activities such as bathing, dressing, grooming, eating.
• Troubleshot minor equipment malfunctions and scheduled routine maintenance and repairs.