Grazyna Korzeniowski
Little Neck,NY
Summary
Educated, bilingual candidate with over 8 years of experience in a call center setting. Background includes working in the healthcare industry assisting with Medicaid, Medicare, Child Health Plus and FHP. Reliable Cargo Agent adept at working with transportation and distribution companies to handle domestic and international shipments.
Overview
23
23
years of professional experience
Work History
Caregiver
Freedom Care LLC
10.2020 - 12.2023
- Skilled in assisting patient with daily living activities, monitoring vital signs and administering medication, Transportation for social activities or doctor’s visits.
Cargo Agent
Globe Air Cargo
09.2019 - 03.2020
- Issue air freight bookings and keep track of the export shipments
- Data entry of all booking information and keeping it current with the latest information
- Updated customers on cargo and email statuses by closely monitoring receipt and tracking processes.
Customer Service Representatives
Logistic Care
04.2018 - 09.2019
- Schedule, modify and cancel reservations as requested works with facility representative to maintain accurate member records
- Obtain and document details of any complaints being filed receive and document customer concerns
- Responded to customer requests for products, services and company information.
Cargo Agent
Worldwide Flight Service
04.2016 - 01.2018
- Responsibilities include computer data entry; prepares all flight documents; interfaces with U.S Customs; prepares all import documentation and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations
- Checked import documentation to determine cargo contents and classified goods into different tariff or fee groups
Customer Service Representative
Fidelis Health Plan
04.2015 - 06.2015
- Member Service Associate Responded to customer inquires regarding Child Health, Family Health Plus, Medicaid and Medicare
- Answer phones and responded to customer requests, services and company information
Customer Service Representative
The Port Authority Of NY & NJ, JFK International Airport
05.2012 - 09.2014
- Responsible for handling Inbound/ Outbound Calls and providing complete resolution to the customer in a fast paced call center environment
- Responsible for taking a multitude of inbound calls, making outbound calls and following up with clients; Data entry.
Enrollment Counselor
Maximus, Inc.
07.2006 - 10.2013
- Eligibility determination and plan enrollment or transfer
- Responded and made best effort to resolve consumers' inquires as needed, including programs such as Medicaid, Medicare, Child Health Plus, and Family Health Pluse.
Customer Services Representative
The Port Authority Of NY & NJ, LaGuardia Airport
01.2001 - 06.2004
- Made reservations for all transportation arrangements, including shared rides, private cars and limousine service
- Assisted consumers in the event of problems and concerns about flights, provided directions concerning airport service
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
LaGuardia Community College
Long Island City, NY01.1999
Skills
- MS Word
- PowerPoint
- Access
- Saber
- Maxeb & Call Center
- Medicaid
- Medical Terminology
- Data entry
- Ticketing and Tour Planning
- Facet Access
- Excel
- Transportation
- Customer Services
- Documentation
- Fast
- Power Point
- Cargo Spot
- Global logistics
Timeline
Caregiver
Freedom Care LLC
10.2020 - 12.2023
Cargo Agent
Globe Air Cargo
09.2019 - 03.2020
Customer Service Representatives
Logistic Care
04.2018 - 09.2019
Cargo Agent
Worldwide Flight Service
04.2016 - 01.2018
Customer Service Representative
Fidelis Health Plan
04.2015 - 06.2015
Customer Service Representative
The Port Authority Of NY & NJ, JFK International Airport
05.2012 - 09.2014
Enrollment Counselor
Maximus, Inc.
07.2006 - 10.2013
Customer Services Representative
The Port Authority Of NY & NJ, LaGuardia Airport
01.2001 - 06.2004
LaGuardia Community College
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