Grechel Almaguer
Miami Beach,FL
Summary
Proven in delivering exceptional customer service and leading teams to success, I've honed my skills in luxury environments like the Royal Palm Marriott Hotel. Specializing in efficient cash handling and effective communication, I excel in creating memorable customer experiences and streamlining operations, significantly enhancing team productivity and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Barista, Customer Service
Gif Shop-Royal Palm Marriott Hotel
South Beach, Fl
05.2024 - Current
- Prepared beverages and provided personalized customer service in a luxury environment.
- Managed cash transactions and resolved issues, ensuring customer satisfaction.
Retail Sales Associate Worker
WOW Boutique Surfside
Surfside, Fl
10.2023 - 05.2024
- Delivered excellent customer service in a luxury retail setting.
- Assisted with store operations and merchandising to ensure a seamless customer experience.
Barista, Customer Service
Alexander Hotel - Michael's Cafe
Miami Beach, FL
05.2023 - 03.2024
- Prepared beverages, handled cash transactions, and provided personalized customer service.
- Efficiently resolved customer issues, maintaining a positive environment.
Barista, Customer Service
Castle Hotel
Miami Beach, FL
01.2022 - 05.2023
- Prepared beverages and provided customer service in a luxury environment.
- Assisted with daily operations, including inventory control and product displays.
Assistant Manager of Sales
Manzana De Gomez Hotel - Luxury Watch Store
Havana, Cuba
04.2015 - 10.2021
- Supported daily operations and coordinated staff.
- Assisted in sales of high-end watches, ensuring customer satisfaction.
Assistant Manager of Sales
La Llave Del Marquez - French Luxury Department St
Havana, Cuba
05.2008 - 03.2015
- Managed inventory and supported the manager in sales operations.
- Collaborated in team management and employee training.
Sales Associate Team Leader
Jennifer Lopez - Luxury Underwear Store
Havana, Cuba
03.1999 - 04.2008
- Provided personalized service in a luxury sales environment.
- Assisted with product presentation and maintained store standards.
Sales Associate
Revert - Home Furnishings and Gift Store
Havana, Cuba
01.1991 - 02.1999
- Specialized in the sale of high-end furniture and gifts, providing tailored customer service.
Education
Business Administration And Tourism - Tourism
Formatur School Sevilla
Havana, Cuba07.2013
Technical Accounting - Accounting
Havana Economics School
Havana, Cuba07.2010
Technical In Commerce And Finance - Commerce And Finance
Andrés Lujan Vázquez School
Havana, Cuba 07.1996
Skills
- Customer Service: High-quality and personalized service
- Teamwork: Effective collaboration in dynamic environments
- Cash Handling: Efficient management of transactions and POS systems
- Barista: Beverage preparation in luxury settings
- Organization: Prioritization and multitasking skills
- Leadership: Training and managing productive teams
- Problem-solving: Quick and effective resolution of customer issues
- Inventory Management: Efficient stock control and rotation
- Communication: Clear and effective verbal and written communication
Additional Information
I am responsible, punctual, and always give 100% in everything I do. I believe teamwork is essential for the successful development of any company.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista, Customer Service
Gif Shop-Royal Palm Marriott Hotel
05.2024 - Current
Retail Sales Associate Worker
WOW Boutique Surfside
10.2023 - 05.2024
Barista, Customer Service
Alexander Hotel - Michael's Cafe
05.2023 - 03.2024
Barista, Customer Service
Castle Hotel
01.2022 - 05.2023
Assistant Manager of Sales
Manzana De Gomez Hotel - Luxury Watch Store
04.2015 - 10.2021
Assistant Manager of Sales
La Llave Del Marquez - French Luxury Department St
05.2008 - 03.2015
Sales Associate Team Leader
Jennifer Lopez - Luxury Underwear Store
03.1999 - 04.2008
Sales Associate
Revert - Home Furnishings and Gift Store
01.1991 - 02.1999
Business Administration And Tourism - Tourism
Formatur School Sevilla
Technical Accounting - Accounting
Havana Economics School
Technical In Commerce And Finance - Commerce And Finance
Andrés Lujan Vázquez School