Grecia Espinoza
Student
Austin,TX
Summary
Bilingual and customer-focused professional with 4+ years of experience in fast-paced hospitality environments, recognized for strong problem solving, adaptability, and communication skills. Proven ability to manage high-pressure situations, support team operations, and deliver exceptional service. Currently pursuing a Bachelor's in Cybersecurity and a Full Stack Software Development certificate, demonstrating a strong commitment to continuous learning and technical growth.
Overview
5
5
years of professional experience
3
3
Certification
2
2
Languages
Work History
HOST
Tomalo
Austin, Texas
06.2025 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provide exceptional customer service by attentively listening to guest needs and resolving concerns, contributing to a 15% increase in positive guest feedback.
- Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
- Answer customer questions about hours, seating, and menu information.
HOSTESS, FOOD RUNNER, BARTENDER AND SERVER
Deckhand Oyster Bar
Austin, TX
02.2021 - 05.2025
- Provided outstanding customer service by anticipating needs and responding promptly to requests.
- Proficient in identifying underlying issues and formulating solutions.
- Demonstrated adeptness in prioritizing multiple tasks within dynamic environments while remaining calm and composed.
SEASONAL SERVER POSITION
Four Seasons Hotel
Austin, TX
10.2023 - 12.2023
- Maintained attention to detail while managing guest interactions, ensuring a consistently high level of service delivery.
- Collaborated effectively with team members to streamline operations and enhance overall guest satisfaction.
- Having utilized various software and digital tools in diverse settings, I am adaptable to learning new technologies and systems quickly. This versatility enables me to navigate multiple platforms and systems with ease.
Education
Bachelor of Science - Bachelor of Applied Science in Cybersecurity
Austin Community College
Austin, TX05-2028
HIGH SCHOOL DIPLOMA -
Lake Travis High School
Austin, TXNo Degree - Full Stack Software Development Program
University of Texas At Austin
Austin, TX02-2026
Skills
Team collaboration
Hospitality service expertise
Computer Literacy
Effective Communication
Problem solving
Attention to detail
Customer service
Telephone reception
Reservations management
Team collaboration
Accomplishments
- Maintained guest satisfaction scores above 90% at work
- Familiar with cybersecurity best practices, including password management, multi-factor authentication, and basic network security concepts.
- Consistently recognized by supervisors for professionalism and calm demeanor under pressure.
- Helped bridge communication gaps with Spanish-speaking guests, improving customer satisfaction and inclusivity
Certification
Full Stack Software Development
Timeline
Full Stack Software Development
02-2026
HOST
Tomalo
06.2025 - Current
SEASONAL SERVER POSITION
Four Seasons Hotel
10.2023 - 12.2023
HOSTESS, FOOD RUNNER, BARTENDER AND SERVER
Deckhand Oyster Bar
02.2021 - 05.2025
Bachelor of Science - Bachelor of Applied Science in Cybersecurity
Austin Community College
HIGH SCHOOL DIPLOMA -
Lake Travis High School
No Degree - Full Stack Software Development Program
University of Texas At Austin