Grecia Collazo
Homestead,FL
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
5
5
years of professional experience
Work History
Office Manager
MZ Pest Control
02.2022 - 08.2023
- Managed financial operations using QuickBooks, ensuring accurate bookkeeping and financial reporting.
- Oversaw the entire payroll process, ensuring timely and accurate compensation for all employees.
- Handled customer invoicing, ensuring prompt billing and payment collection.
- Crafted and administered client contracts, safeguarding company interests and building strong client relations.
- Streamlined appointment schedules, effectively coordinating customer engagements and service timelines.
- Procured essential office supplies and treatment chemicals, optimizing inventory and ensuring readiness for pest control operations.
- Spearheaded day-to-day administrative operations, fostering a smooth workflow and addressing emerging challenges promptly.
Assistant Manager
Gap Inc
08.2020 - 01.2022
- Cultivated a loyal customer base by leading proactive customer service strategies, recognized for significantly enhancing store performance and satisfaction levels.
- Spearheaded enhanced merchandising and promotional campaigns, resulting in increased customer engagement and boosted sales.
- Surpassed sales targets by championing the promotion of complementary products and insightful customer education on store offers.
- Directed and mentored the sales team, emphasizing effective techniques and elite customer service delivery.
- Facilitated tailored customer experiences by offering hands-on assistance, underpinned by up-to-date knowledge of consumer trends and preferences.
- Played a pivotal role in-store success by optimizing sales strategies and achieving consistent business objectives.
- Orchestrated the recruitment, training, and development of high-performing Brand Associate and Expert teams.
- Took ownership of the Baby product area, ensuring its meticulous management and profitability.
- Championed operational excellence through the consistent execution of standard procedures, action plans for efficiency, and Service Leader tasks.
- Represented Gap brand values, staying informed about market competitors and the broader retail landscape.
- Advocated for community engagement, promoting Gap's involvement in local initiatives.
- Utilized omni-channel strategies for a seamless customer experience and ensured rigorous adherence to compliance standards.
Assistant Manager
Gap Kids
11.2018 - 08.2020
- Elevated store metrics through strategic sales and operations, recognized by senior management for enhancing store performance.
- Introduced innovative merchandising and receiving processes, achieving significant corporate cost reductions.
- Championed team collaboration by initiating weekly sync-ups, fostering motivation, goal alignment, and performance evaluation.
- Consistently excelled during high-volume sales periods, maintaining premium service standards and customer satisfaction.
- Amplified customer engagement through targeted merchandising and promotional campaigns, resulting in boosted sales and customer loyalty.
- Led merchandising and brand loyalty efforts for high-performing segments, surpassing sales targets and corporate objectives.
- Implemented and enforced operational standards, optimizing team productivity and reinforcing streamlined processes.
- Offered direct assistance to customers, continuously updating knowledge on preferences, and ensuring tailored experiences.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05.2019
Skills
Customer Relationship Management Personnel training and development Team Building Shipping, receiving and warehousing Exceptional interpersonal communication Customer-focused Adherence to high customer service standards Staff Management Sales proficiency Critical thinking Detail-oriented Team building Creative merchandising
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Office Manager
MZ Pest Control
02.2022 - 08.2023
Assistant Manager
Gap Inc
08.2020 - 01.2022
Assistant Manager
Gap Kids
11.2018 - 08.2020
High School Diploma -
Coral Gables Senior High School
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