Grecia Flores
McAllen
Summary
Versatile and achievement-oriented professional with a background in HR and administrative roles. Excelled in enhancing office efficiency and improving employee relations. Skilled in office administration and problem-solving, with a track record of developing policies that increased employee satisfaction. Demonstrated ability to maintain confidentiality and manage files effectively, contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
HR Assistant
IOC Company
05.2024 - 12.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Provided exceptional support during the interview and onboarding phases.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Verified all documents during new hire orientations and updated HR database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
Administrative Assistant
Rio Bravo Packing & Logistics
12.2021 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Dispatcher
Falcon Freight LLC
11.2021 - 12.2021
- Elevated productivity levels by creating an organized work environment that promoted efficiency among dispatch staff members.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
Administrative Clerk
South Texas College
08.2019 - 05.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Associate In Engineering Technology - Engineering
South Texas College
McAllen, TXPremier High School of Pharr/McAllen
Pharr, TX02.2015
Skills
- Office administration
- Employee relations
- Maintaining files
- Team player
- Computer literacy
- Problem-solving
Timeline
HR Assistant
IOC Company
05.2024 - 12.2024
Administrative Assistant
Rio Bravo Packing & Logistics
12.2021 - 05.2024
Customer Service Dispatcher
Falcon Freight LLC
11.2021 - 12.2021
Administrative Clerk
South Texas College
08.2019 - 05.2020
Associate In Engineering Technology - Engineering
South Texas College
Premier High School of Pharr/McAllen
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