Grecia Gutierrez
Houston,USA
Summary
Goal-oriented professional seeking a dynamic position that presents professional challenges, leveraging strong interpersonal skills, exceptional time management, and problem-solving abilities. Known for effective communication and adept team building, with a strong drive for success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Korab Hotel
Houston, TX
06.2022 - Current
- Serve as the frontline representative of the company, greeting clients and visitors with a warm and professional demeanor, fostering positive first impressions, and enhancing overall customer experience
- Efficiently manage a high-volume of incoming calls, directing inquiries to appropriate departments or individuals and providing timely and accurate information
- Coordinate appointments and meetings, utilizing strong organizational skills to ensure seamless scheduling and optimize office efficiency
- Maintain an organized and tidy reception area, ensuring a welcoming environment for guests and supporting the company's professional image
- Collaborate closely with colleagues to address administrative tasks and support various departments, demonstrating adaptability and teamwork in a fast-paced work environment
Pet Counselor
Camp Bow Wow
Pearland, TX
05.2019 - 07.2020
- Provided attentive care and supervision to pets, including feeding, grooming, and monitoring for signs of health issues or behavioral concerns
- Ensured a clean and safe environment by maintaining kennels, play yards, and grooming areas, promoting the well-being and comfort of all animals
- Implemented obedience training techniques and behavior modification strategies to address behavioral issues and promote positive interactions among pets
- Collected and disposed of animal waste in accordance with established procedures, maintaining cleanliness and hygiene standards throughout the facility
- Communicated effectively with pet owners, providing updates on their pets' well-being and addressing any questions or concerns promptly and professionally
Front Office Associate
Camp Bow Wow
Pearland, TX
05.2019 - 07.2020
- Warmly greeted visitors and customers upon arrival, offering assistance and promptly addressing inquiries to foster strong rapport and customer retention
- Ensured transaction security by meticulously verifying payment cards against identification, maintaining the integrity of financial transactions
- Uphold a pristine reception area, consistently maintaining cleanliness and organization to create a welcoming and professional environment for clients
- Conducted thorough reviews of files, records, and other documents to efficiently gather information and promptly respond to requests
- Effectively managed phone inquiries, providing accurate information, addressing customer concerns, and efficiently scheduling appointments to optimize customer satisfaction and streamline operations
Education
High School Diploma -
South Houston High School
South Houston, TX06.2015
Skills
- Proficient in Policies and Procedures
- Strategic Planning
- Sales Growth Strategies
- Training and Development
- Behavior Modification Techniques
- Obedience Training
- Positive Team Player
- Strong Foundation in Basic Mathematics
Certification
Certified Dog Trainer, Camp Bow Wow, 05/01/19 to 07/01/20
Languages
Spanish, Limited Working
Timeline
Receptionist
Korab Hotel
06.2022 - Current
Pet Counselor
Camp Bow Wow
05.2019 - 07.2020
Front Office Associate
Camp Bow Wow
05.2019 - 07.2020
High School Diploma -
South Houston High School