ALDRIANNA GREEN
Montgomery,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare and education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Building Substitute
Clifford A Johnson Elementary Community Unit School District 200
2022.08 - 2024.05
- Instruct Math, English, and Reading to classes ranging between Grade K-5.
- Collaborate with teachers in developing long-term plans for students
- Actively engage with students during assignments, clearly communicate expectations
- Adapt to individual learning needs, providing individual and small group instruction
- Implement classroom management practices that are aligned with building standards and procedures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Special Education Teaching Assistant(Summer School)
Community Unit School District 200
2023.06 - 2023.07
- Supported students with disabilities in mainstream classrooms, promoting inclusion and fostering a positive learning environment.
- Worked with students individually or in small groups in academic studies, basic life skills, and other assigned instruction
- Implemented behavior modification plans and procedures designed for individual students when necessary
- Assisted individual or groups of students during activities including recess, lunch, and getting children safely on and off the bus
Shared Service Representative
DuPage Medical Group
2016.04 - 2022.03
- Proceed inbound contact center interactions through phone, email, online requests (My Chart), hospital requests like Transition of CARE (TOC), etc
- Utilized in-house system/portal Epic and Microsoft Outlook to place appointments
- Maintained records by updating information such as patient, insurance, and demographic information
- Implement best practices for escalating clinical patient inquiries to appropriate physician sites or departments
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Scheduled appointments to resolve more complex issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
Pharmacy Benefits / Customer Service Representative
OptumRx
2016.01 - 2017.01
- Managed multiple calls of customers regarding concerns regarding benefit eligibility and prescription status
- Analyze issues associated with prescription orders/reorders and deliver novel solutions to customers, pharmacies, and physicians
- Coordinate in entering new prescription orders into the system
- Managed internal resolution of claims exceptions and various other issues, including determining the appropriateness of overriding pharmacy claims edits and error messages.
- Educated customers on available benefits options during annual open enrollment periods, promoting informed decision-making.
Education
Master of Arts in Teaching, Elementary Education -
National Louis University
Lisle, IL12.2022
Bachelor of Science - Business Administration And Management
Robert Morris University
Aurora, IL01.2013
Skills
- Records Maintenance
- Cross-functional Collaboration
- Call center experience
- Conflict Resolution
- Customer Service and Satisfaction
- Appointments & Scheduling
- Data Entry
- Medical terminology knowledge
- Insurance Verification
- Patient Registration
- Insurance Coverage Verification
- Medicaid knowledge
Timeline
Special Education Teaching Assistant(Summer School)
Community Unit School District 200
2023.06 - 2023.07
Building Substitute
Clifford A Johnson Elementary Community Unit School District 200
2022.08 - 2024.05
Shared Service Representative
DuPage Medical Group
2016.04 - 2022.03
Pharmacy Benefits / Customer Service Representative
OptumRx
2016.01 - 2017.01
Master of Arts in Teaching, Elementary Education -
National Louis University
Bachelor of Science - Business Administration And Management
Robert Morris University
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