Greer Cascia
Stevensville
Summary
Dedicated Veterinary Assistant and Front Desk Supervisor with over 7 years of experience in addressing customer concerns and managing administrative tasks, including data entry and appointment scheduling. Proficient in daily animal handling and administering necessary treatments. Strong ability to thrive in fast-paced, high-volume environments while maintaining exceptional service standards. Committed to fostering positive relationships with clients and their pets through compassionate care and effective communication.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant
Bay Area Veterinary Hospital
03.2023 - Current
- Monitored patient vitals and behaviors, reporting changes to veterinary staff for timely interventions.
- Educated pet owners on post-operative care and wellness practices to improve patient outcomes.
- Mentored junior staff on best practices in animal handling and customer service techniques.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Cascia Vineyards & Winery
01.2010 - Current
- Worked as a winemaker assistant and vineyard laborer in a commercial estate grown production winery on Kent Island
- Duties include: vineyard maintenance/pruning support, bottling, crushing/destemming and fermentation, sanitation, wine racking, wildlife protection (netting/fencing)
- Event planning and support
- Customer interfacing
- Machinery operator
Assistant Spa Director
Terrasse Spa at the Tidewater Inn
06.2021 - 05.2022
- Motivated employees to improve performance with bi-weekly performance reports and goals
- Maintained workflow by overseeing daily operations
- Spoke to, interacted and connected with new and regular customers and gave each person a positive experience to promote long-term loyalty.
- Placed orders to maintain inventory for retail and professional products
- Maintained, balanced, and updated payroll documents and records time to ensure error-free reports
- Accurately and thoroughly document customer details into the system during calls
Spa Concierge
The Spa at the Chesapeake Bay Beach Club
03.2020 - 06.2021
- Spoke to, interacted and connected with new and regular customers and gave each person a positive experience to promote long-term loyalty.
- Scheduled appointments through email and telephone in a timely manner
- Accurately and thoroughly document customer details into the system during calls
- Cleaned and restocked work and customer areas, emptying trash, emptying laundry, and sanitizing utensils.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Shift Supervisor
Starbucks
02.2019 - 03.2020
- Compiled, initiated, and analyzed production performance records and data to determine areas requiring attention to meet production goals.
- Ensured fruitful workflow by overseeing processes, setting objectives, and maintaining the flow of work.
- Completed production plan by evaluating work ethic, scheduling, and assigning personnel.
- Ensured quality service by setting and implementing company protocols.
- Created an environment of continuous improvement, inspiring employees to take action to solve problems.
- Troubleshot issues with equipment and machinery during operations.
- Motivated employees to improve performance with close mentoring and hands-on, in the moment training.
- Maintained a clean and sanitized workstation and complied with health and safety guidelines.
Education
High School Diploma -
Kent Island High School
Stevensville, MD06-2016
Skills
- Scheduling appointments
- Training, mentoring and development
- Close attention to detail
- Organization
- Inventory management
- Multitasking
- Priority management
- Team leadership
- Cleaning and sanitizing
- Client communication
- Veterinary terminology
- Animal restraint
Timeline
Veterinary Assistant
Bay Area Veterinary Hospital
03.2023 - Current
Assistant Spa Director
Terrasse Spa at the Tidewater Inn
06.2021 - 05.2022
Spa Concierge
The Spa at the Chesapeake Bay Beach Club
03.2020 - 06.2021
Shift Supervisor
Starbucks
02.2019 - 03.2020
Cascia Vineyards & Winery
01.2010 - Current
High School Diploma -
Kent Island High School