Greer Graham
San Jacinto,CA
Summary
Reputable certified Medical Assistant bringing hands-on experience, balancing complex administrative and clinical duties to achieve patient satisfaction. Offered a thorough understanding of the medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Women's Health Center of Moreno Valley
Riverside, CA
04.2025 - Current
- Facilitated physician-led patient care through vital sign assessment, history collection, and examination preparation.
- Performed basic laboratory tests, such as urinalysis, blood glucose, hCG, and protein levels.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Sales Support Coordinator/Manager
AT&T Mobility
Cerritos, CA
10.2005 - 04.2023
- Conducted comprehensive training for new employees regarding company policies, procedures, and processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks
- Established positive rapport with customers, managers, and customer service team members to maintain a successful work environment.
- Led team engagement to assist cross-functional departments and achieve goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Certification - Medical Assistant
Riverside County Office of Education
Riverside, CA06-2025
Social/Behavioral Sciences
Mt. San Jacinto College
San Jacinto, CA06-2024
Skills
- Customer service and advocacy
- Clinical and administrative support
- Team project collaboration
- Patient assessments and care
- Vital OB/GYN procedures
- Electronic medical records
- Exceptional interpersonal communication
- Medical terminology proficiency
- Insurance authorizations
Accomplishments
- Honor Roll 2022- present
- Ranked in top 10% of class
- Phi Theta Kappa Member
- Women of AT&T Empowerment Group
- NETwork Los Angeles Chapter
Certification
- Certified Medical Assistant - current
- BLS (Basic Life Support) - current
- Stop the Bleed
- Member, Society for Human Resource Management (SHRM) 2005-present
Affiliations
- Trauma volunteer for Riverside University Health System (RUHS)
- 2025 March Air Force Base Air Show volunteer
Timeline
Medical Assistant
Women's Health Center of Moreno Valley
04.2025 - Current
Sales Support Coordinator/Manager
AT&T Mobility
10.2005 - 04.2023
Certification - Medical Assistant
Riverside County Office of Education
Social/Behavioral Sciences
Mt. San Jacinto College
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