Courtney Wooster

Performing daily activities such as patient calls and messages, as well as prior authorizations for medications. This position also allows for the daily rooming process and assists providers when necessary. In this role, I am continuing to build a strong surgical scheduling workflow and am the point of contact for the department.

• Delegated daily tasks to team members to optimize group productivity.
• Sorted mail, faxes, emails and other forms of correspondence.
• Coordinated communication between internal departments within the organization.
• Provided administrative support to the team including scheduling meetings and managing calendars.
• Demonstrated flexibility during changes to patient care practice.
• Utilized available resources appropriately when managing patient care tasks.

With the role of being a patient service representative, surgical scheduling was combined. Daily operations and workflows. Developed a stronger workflow to ensure patient satisfaction, as well as staying within a certain time frame for the deadline.

• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Performed data entry into various computer systems related to surgical scheduling activities.
• Scheduled follow-up appointments as designated by physician.
• Ensured that all necessary documentation was completed accurately prior to surgery date.
• Routed case confirmations and made schedule updates each day.

Sales rep with the pleasure of being moved to sales leader. Helped run the store with other managers and assisted with the day-to-day functions of the store. Helping keep track of the nightly deposits on spreadsheets, handling inventory coming in, and making sure our count is accurate. I had the experience of learning how to use Microsoft systems. Promoted to store manager in October 2022.

• Developed strategies to maximize sales and profitability.
• Trained and mentored associates to teach daily tasks and procedures.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Formed and sustained strategic relationships with clients.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Conducted daily store operations, including opening and closing procedures and cash handling.

• A CSR full-time from September 2016 until October 2017. Was responsible for running the front end smoothly, and also for running the service desk. The decision was made to leave due to some personal issues going on in life. Returning in March of 2019, I continued to work there and excel in a chosen career path. In August of 2020, the decision to leave was made to explore other career opportunities. While working for Shaw’s from 2019 to 2020, the responsibilities of running the store smoothly and efficiently were a top priority. Responsibly included to ensure all departments closed in a timely manner, as well as any customer issues and any recalls that occurred in the store while the store manager was away. Being an active team member in several departments, such as deli, seafood, grocery, the front end, and the service desk, helped give an overall picture of how to be thrown into any situation and thrive.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided information services to guests regarding promotions, pricing, and reservations.
• Trained new employees on proper cash handling, store policies, and customer service standards.
• Oversaw general upkeep of public areas and restrooms.
• Resolved customer complaints in a timely manner to maintain positive relationships with clients.
• Established friendly relationships with regular guests, members and residents.

A service leader who was responsible for helping to run the front-end closing and opening. As well as fixing any issues that came up.

• Implemented reward and recognition programs to motivate team members.
• Oversaw day-to-day operations ensuring all tasks were completed according to schedule.