Sandra Jones
Sauk Village,IL
Summary
Dedicated Certified Nursing Assistant with a proven history of enhancing patient care across diverse healthcare settings. Expertise in maintaining confidentiality and monitoring vital signs, complemented by a commitment to compassionate communication that significantly boosts patient satisfaction. Experienced as a Clerk with strong typing and data entry skills, ensuring meticulous record-keeping and efficient task completion with minimal supervision. Proactive team member focused on addressing patient needs with empathy and precision, dedicated to maximizing safety, wellness, and satisfaction for individuals from all backgrounds.
Experienced with administrative support, enhancing team productivity through effective coordination. Utilizes strong communication and organizational skills to manage schedules and logistics. Track record of reliability and adaptability in dynamic environments.
Overview
21
21
years of professional experience
Work History
Clinical Team Assistant
JourneyCare Hospice
Palos Heights, IL
02.2025 - Current
- Coordinated scheduling and logistics for patient care team to ensure seamless service delivery.
- Streamlined communication between departments to enhance workflow efficiency and collaboration.
- Managed inventory of office supplies and medical materials, ensuring timely replenishment and availability.
- Assisted in the preparation of patient documentation, maintaining accuracy and compliance with regulatory standards.
- Organized team meetings and agendas, fostering a collaborative environment to address operational challenges.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Maintained open lines of communication between departments to enhance overall company performance.
Clerk/CNA
Lightways Hospice
Joliet, IL
12.2023 - 02.2025
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Managed tax drawers, resolved variances and filed company receipts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Patient Services Coordinator/Nursing Assistant
Comer Children's Hospital At The University Of Chicago
Chicago, IL
11.2016 - 01.2023
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Used Epic to maintain electronic patient files, successfully maintaining over 30 patient files.
- Respected patients by recognizing rights and maintaining confidentiality.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Patient Care Technician/Certified Nursing Assistant
St James Hospital
Chicago Heights, IL
06.2010 - 08.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant/Hospice Aide
Providence Home Health
St John, IN
02.2006 - 04.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Certified Nursing Assistant
St James Manor
Crete, IL
10.2004 - 03.2007
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
No Degree - Certified Nursing Assistant
South Suburban College of Cook County
South Holland, IL09.2004
High School Diploma -
Bloom Trail High School
Chicago Heights, IL05.2003
Skills
- Spreadsheet development
- Research
- Information Security
- Administrative Support
- File Maintenance
- Customer Satisfaction
- Telephone Etiquette
- Maintaining confidentiality
- Complex Problem-Solving
- Compassion and Empathy
- Compassionate communication
- Vital signs monitoring
Timeline
Clinical Team Assistant
JourneyCare Hospice
02.2025 - Current
Clerk/CNA
Lightways Hospice
12.2023 - 02.2025
Patient Services Coordinator/Nursing Assistant
Comer Children's Hospital At The University Of Chicago
11.2016 - 01.2023
Patient Care Technician/Certified Nursing Assistant
St James Hospital
06.2010 - 08.2015
Certified Nursing Assistant/Hospice Aide
Providence Home Health
02.2006 - 04.2011
Certified Nursing Assistant
St James Manor
10.2004 - 03.2007
High School Diploma -
Bloom Trail High School
No Degree - Certified Nursing Assistant
South Suburban College of Cook County