George W. Reese
Zelienople,PA
Summary
Dedicated Systems Engineer with over 20 years of Application and System implementation, validation, deployment and support of large complex environments.
ITIL Foundation Certified in Service Management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Systems Engineer ITIL Team Lead
Geisinger Health Systems
Danville, PA
03.2012 - Current
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Communicated status updates to affected parties when issues arose.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Completed technical reviews of existing systems and suggested updates or changes.
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Application systems manager for all of Geisinger's claim processing and revenue applications: (Relay Health Assurance, Optimum Claims Management, 3M 360 Encompass, EPIC,).
- Overseeing Application lifecycle from planning to End of Life. Responsible for project plans, Vendor Management, Application upgrades, Disaster Recovery testing, Compliance, Audits, and Application / support.
- Leads Compliance and Change workflow using Service Now for all supported applications
Software Systems Engineer
Bank Of New York Mellon Corp
Pittsburgh, PA
08.2006 - 03.2012
- To assure Service Level Agreements are maintained
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Participated in systems and software requirement reviews to effectively develop hardware and application life-cycles.
- Designed, Implemented and Supported BNY Mellon's web and server-based ancillary products.
- Formulate systems scopes and objectives to analyze user hardware / software needs
- Customized playbooks for new application releases, upgrades and decommissions
- Developed Standard Release, Support, and Disaster Recovery Policies and procedures.
Sofware Systems Specialist II
Bank Of New York Mellon Corp
Pittsburgh, PA
05.2000 - 08.2006
- Managed Server Migrations, Virtual Environment Builds, Server Clustering, Patch Management
- Maintained all Documented Policies, Procedures for Asset Services.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Updated department documentation such as license databases, infrastructure maps and knowledge base to maintain consistent response levels.
- Collaborated with Release Management & Production Support for Asset Servicing life-cycle and change management for BNY Mellon's Business applications.
Lotus Notes Architect
IBM, Global Business Services
Boulder, CO
02.1999 - 05.2000
- Clustering Technologies LINUX – IBM Blade Center
- Active Directory – IIS Lotus Notes / Domino – ESX Server – VMWare Symantec – SMS
- SCCM - SAN Technologies – Remote Desktop – Norton – Patch Management – Release Management
- Change Management – Problem Tracking / Resolution – Customer Focus Initiative – BMC Remedy
- Shavlik NetCheck – Harvest Package Deployment – Service Center Issue Tracker – SharePoint
Education
Associate of Science - Specialized Business, Computer Information Systems
South Hills Business School
State College, PA07.1997
Bachelor of Arts - Landscape Architecture
Pennsylvania State University
State College, PA05.1995
Skills
- Change Management Service Now
- Microsoft Windows Server 2012 / 2016
- Cloud services
- Hardware and software installation
- TCP/IP protocol
- Risk Analysis / Compliance Reviews
- Scripting skills
- Technical Support
- Project Management
- Software requirement analysis
- Disaster Recovery
Certification
- ITIL Foundation – IT Service Management, People Cert
- Citrix Presentation Server
- Lotus Notes R5 CLP
- A+ Certification
Timeline
Systems Engineer ITIL Team Lead
Geisinger Health Systems
03.2012 - Current
Software Systems Engineer
Bank Of New York Mellon Corp
08.2006 - 03.2012
Sofware Systems Specialist II
Bank Of New York Mellon Corp
05.2000 - 08.2006
Lotus Notes Architect
IBM, Global Business Services
02.1999 - 05.2000
Associate of Science - Specialized Business, Computer Information Systems
South Hills Business School
Bachelor of Arts - Landscape Architecture
Pennsylvania State University