Greeshma Nair
Vernon Hills,Illinois
Summary
Dynamic and results-oriented professional with an unyielding commitment to enhancing healthcare coordination and management. Possesses proficient knowledge and abilities in a wide array of fields, coupled with strong leadership skills adaptable to all facets of the industry. Leverages a solid educational foundation and unparalleled dedication for personal and professional growth to achieve organizational goals. A people-oriented professional who consistently performs at maximum capacity, with a strong focus on Attention to Detail and confidentiality. Experienced in leading teams and fostering positive employee and patient relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Perfect 32 Dental Clinic
India
08.2020 - 11.2024
- Greeted patients and managed the reception area, ensuring a welcoming environment and effective patient relations.
- Answered phones, took messages, and responded to emails, ensuring effective communication and providing excellent customer service.
- Improved patient relations by implementing a new communication protocol, resulting in a 20% increase in positive feedback within 6 months.
- Ensured compliance with HIPAA regulations while processing new patient information, enhancing data security and trust within the organization.
- Enhanced patient data management processes, fostering a culture of confidentiality and trust, which significantly improved patient satisfaction.
- Streamlined billing processes and insurance claims, enhancing financial operations and reducing processing time.
- Monitored inventory and ordered office and dental supplies, ensuring operational readiness.
Administrative Assistant - Medical Insurance
Community Insurance Agency Inc.
USA
05.2011 - 01.2013
- Demonstrated proficiency and extensive knowledge of insurance procedures and strategies to streamline operations and processes, supporting effective communication and management system utilization.
- Established work organization and process enhancements by systematically organizing and managing records, ensuring high accuracy and Attention to Detail.
- Consolidated data and information to create comprehensive reports and submitted them on time on a monthly-annual basis.
- Professionally managed queries regarding systems and entry for new business, quotes, and endorsements through the phone, handling sensitive information with confidentiality and discretion.
- Collaborated with the managing director in handling insurance strategies and proposing innovative marketing strategies.
- Recommended creative ideas to conceptualize and develop marketing ideas for various marketing campaigns.
- Supported the implementation of internal technology training for employees to drive daily operations and processes.
- Directed the new advertising market campaign using social media, resulting in 30% enhanced profit while engaging with clients in renewing SLAs and pursuing new leads, consequently expanding the current client base by 200+ new clients.
- Optimized existing strategies by coordinating with the International Medical Group (IMG) Global team, which increased the firm’s annual sales while implementing new policies and initiating new medical insurance procedures.
- Provided general clerical support, including data entry and scheduling, to ensure smooth administrative functions.
Education
Bachelor of Science - Business Management with Computer Applications
Kongunadu Arts and Science College, Bharathiar University
IndiaMaster's - Business Administration, Specialized in Hospital & Health Care Management
Amity University
Noida, India07-2020
Skills
- Administration Management, Administrative Leadership, Administrative Support, Attention to Detail, BI, Budgeting, Building Relationships, Care Coordination, Case Management, Cash Transactions, Coach, Communication, Computer Literacy, Confidentiality, Conflict Resolution, Cultural Sensitivity & Awareness, Database Management, Data Collection, Data Entry, Document Destruction, Effective Communication, Employee & Patient Relations, Filing Documents, Friendly, General Office Duties, Healthcare Management, HIPAA Regulations, Incoming Mail Distribution, Interpersonal Communication, Interpersonal Skills, Inventory Management, Leadership, Leadership & Collaboration, Legal Requirements, Management System, Medical & Administrative Support, Medical Assistance, Operational Excellence, Outgoing Mail Distribution, Patient Acquisition, Patient Relations Coordination, Payroll, People Management, Polite, Practice Management, Problem Solving, Process Improvement, Profit Enhancement, Safety & Health Regulatory Compliance, Scheduling, Social Media Marketing, Sorting Mail, Spreadsheets, Stakeholder Relations, Stamping Mail, Strategic Planning & Direction, Strategy Development, Team Building, Teamwork & Collaboration, Testing & Reporting, Time Management
- Computer & Technical Skills: Microsoft Office Suite, Collaborational Tools, Filing & Foundational Tools
Certification
- Marketing Management
- 07/2008 – 05/2009
- Bharathiar University
Timeline
Administrative Assistant
Perfect 32 Dental Clinic
08.2020 - 11.2024
Administrative Assistant - Medical Insurance
Community Insurance Agency Inc.
05.2011 - 01.2013
Master's - Business Administration, Specialized in Hospital & Health Care Management
Amity University
Bachelor of Science - Business Management with Computer Applications
Kongunadu Arts and Science College, Bharathiar University