Greeta Keitt
Charlotte,NC
Summary
Communicative Customer Service experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
Charlotte, NC
06.2023 - Current
- Loaded items onto pallets or into containers for shipment.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Labeled cartons correctly prior to shipping outbound packages.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Packed items according to customer's specifications and requirements.
- Processed returns following established procedures and guidelines.
- Accepted, processed and quickly filled orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Used handheld scanners to key in data for packages.
Temporary Part Time Associates
United Parcel Service, UPS
Charlotte, NC
11.2022 - 06.2023
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Deescalated incoming calls from unhappy customers
- Assisted with refunds on mis delivered or lost packages
- Dispatched On Call Pick Up from incoming from business's to drivers geographically in the area
- Process and complete nightly reports for Driver Supervisors meetings in the morning.
Public Platform Specialist, Temp Assignment
Power Home Solar /Pink Energy LLC
Charlotte, NC
01.2022 - 09.2022
- Researched and analyzed customer feedback to identify areas of improvement.
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Account Manager /Inside Sales Representative
United Parcel Service, UPS Sales
Phoenix, AZ
02.2020 - 01.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Generated leads through cold calling activities.
- Utilized problem-solving skills when dealing with difficult customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Provided technical support to customers when needed.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Solicited feedback from customers on their experience with products or services.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
Licensed Expediter / Filing Represen
SW Engineering, LLC
New York , NY
03.2015 - 04.2017
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Attend NYC Department of Buildings Plan Examination meetings to receive approval on Architectural or Mechanical plans, Submit documents, pictures and supporting documents to remove building violations to move projects forward.
- Prepare documents and submit for Temporary and Final Certificate of Occupancy
- Prepared paperwork and obtained Work permits for General Contractors
- Prepared Proposals, invoices and submitted payments to NYC Department of Buildings, Department Of Transportation, FDNY
- Researched information by receiving Microfilm on the assigned Block and Lot
- Public Speaker for company at board meetings
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ09-2019
GED -
South Carolina Department of Education
Columbia, SC11-1995
Skills
Project Management:
- Influencing
- Leading
- Negotiating and delegating
- Refined planning and meticulous organizational skills that balance work
- Team support and professional manner
WareHouse/ Fulfillment:
- Palletizing
- Material Handling
- Product Packaging
- Customer Service
- Fulfillment Processing
- Shipment Preparation
- Hazardous Material Disposal
- Barcode scanning
- Punctual and Reliable
- Flexible Schedule
- Friendly and Courteous
- Order Processing
- Staff Scheduling
- Warehouse Safety
Computer Literate:
- Analyze Structural and site plans drafted via (AutoCad) or hand drawn
- Data Analysis
- Microsoft Word, Access, Excel, and Powerpoint
Timeline
Fulfillment Associate
Amazon
06.2023 - Current
Temporary Part Time Associates
United Parcel Service, UPS
11.2022 - 06.2023
Public Platform Specialist, Temp Assignment
Power Home Solar /Pink Energy LLC
01.2022 - 09.2022
Account Manager /Inside Sales Representative
United Parcel Service, UPS Sales
02.2020 - 01.2022
Licensed Expediter / Filing Represen
SW Engineering, LLC
03.2015 - 04.2017
Associate of Arts - Business Administration
University of Phoenix
GED -
South Carolina Department of Education