Greg Bailey

Led the implementation of the Behind the Smiles on-boarding program at site level accounting for the on-boarding of more than 2,400 associates and reducing site 0-14 day attrition level from 6.5% to 3.5%

Led SDC (Storage Distribution Center) content summit in Tempe, AZ as Inbound PPO team lead to revise, update, and streamline Umbrella training for new hires. SDC+ COLT forecasts an estimated on-boarding cost reduction of $3.1M annually through reduction in training hours spent via training content reduction, based on expected new hires in Q3 and Q4 2023

Chaired change implementation group to standardize manager on-boarding at Amazon Kariba sites, reducing site orientation variations to zero.

Designed and organized the training for network sort implementation to the Storage Distribution Center network, resulting in significant cost reduction for downstream partners.

Led network training for Collision Avoidance Technology (CAT) installed on order pickers.

Introduced and led site-level efforts to achieve Platinum level status for the city of Dallas Green Business certificate, making FTW8 one of only two buildings in the metroplex to achieve the highest status.

Directed the implementation and lifecycle management of a $50M capital asset, ensuring on-time delivery, budget adherence, and alignment with operational goals.

Managed partnerships with 350+ vendors, overseeing contracts, performance, and compliance to drive efficiency and cost savings.

Championed cross-functional initiatives that embedded safety, quality, and operational excellence into daily workflows, strengthening site performance and culture.

Led process improvements by benchmarking best practices, capturing lessons learned, and standardizing routines, resulting in stronger team readiness and sustainable success.

Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.

Managed complex issues by collaborating with cross-functional teams to enhance service delivery.

Trained new representatives on company policies, systems, and best practices for customer interactions.

Implemented feedback mechanisms to gather insights and improve customer support processes.

Cultivated relationships with key stakeholders to identify business opportunities.

Developed strategic partnerships to enhance market presence and drive revenue growth.

Analyzed market trends and competitor activities to inform business strategies.

Led cross-functional teams in executing high-impact projects aligned with corporate goals.

Served as an E-5 Sergeant, leading and supervising intelligence operations while providing technical guidance and oversight to subordinates.

Collected and analyzed critical intelligence through interrogations, source operations, liaison activities, and key leader engagements, leveraging interpreters to translate and interpret sensitive information.

Reviewed and presented intelligence reports to senior leaders, ensuring accuracy, clarity, and actionable insights to support mission objectives.

Recognized for excellence by graduating in the top 1% of Advanced Individual Training, completing Pashto language training at the Defense Language Institute, and maintaining a TS/SCI security clearance throughout service.