Greg Boskamp
St Louis,MO
Summary
Experienced management professional with a creative mindset dedicated to fostering a motivated team and driving success. Demonstrated ability to lead and inspire teams to surpass challenging objectives leveraging empathy, encouragement and confidence. Committed to personal growth and continuous learning for ongoing advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Manager
VFX
05.2023 - Current
- Increased sales by 15% annually from previous year.
- Resolve issues quickly to maintain productivity goals.
- Manage multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increase overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversee quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
General Manager
Guitar Center
10.2020 - 05.2023
- Oversaw and managed all departments including Sales, Operations, Lessons and Rentals.
- Hired and trained staff of twenty-five associates composed of both highly tenured veteran and entry-level sales professionals.
- Developed strategies to improve customer service, drive store sales, and increase profitability.
- Create store policies that increased sales and grew the existing customer base.
- Successfully obtained sales goals by innovating and engaging practices that motivated and inspired sales associates.
- Traveled to underperforming stores to train and develop new talent and increase store performance.
- Directly oversee $6 million in sales per year.
Customer Service Manager
Guitar Center
06.2019 - 10.2020
- Coached sales staff of 20 to ensure success in meeting their monthly sales goals and our monthly store goal.
- Resolved all customer inquiries, swiftly identifying the issues and creating solutions with empathy, attentiveness, and customer satisfaction.
- Managed and created all store staff work schedules to meet the daily labor needs while not going over budget.
Operations Manager
Guitar Center
02.2017 - 06.2019
- Received all truck inventory for the store while simultaneously stocking the show floor with merchandise.
- Maintained shrink to a 1% average by counting two departments of inventory every week and reported all shrink findings to loss prevention.
- Carefully hand packaged all out-going customer merchandise to the highest standards and shipped them nationwide.
- Managed entire building security, maintenance, safety and overall cleanliness.
Education
BA - Audio Production
Webster University
St Louis, MO05.2011
Skills
- Production planning
- Leadership and team building
- Customer service
- Inventory control
- Production scheduling
- Labor cost controls
- Performance improvement
- Training and coaching
- Operations management
- Problem resolution
- Staff management
- Relationship building
Relevant Achievements
- 8 years of leadership through 5 different management positions.
- Achieved all monthly and quarterly store performance bonuses for 2 consecutive years while in a leadership role.
- Assumed leadership responsibility of an underperforming store at 85% of sales plan for the year and led them to 100% of target by the end of the year.
- Completed first year as GM at 120% total sales plan.
- Responsible for hiring and training all sales staff with 20 employees with a 90% retention rate over 3 years.
- Increased total annual sales to all-time highs two consecutive years in a row in current role.
Certification
- Google's Professional User Experience Design Certificate
Awards
- Gold Medal Retail Olympics 2022, Guitar Center, Store with best overall sales, warranty attachment rate, and customer service.
- Rookie of the Year 2013, Guitar Center, Sales associate with highest total sales with less than a year of experience.
Timeline
Production Manager
VFX
05.2023 - Current
General Manager
Guitar Center
10.2020 - 05.2023
Customer Service Manager
Guitar Center
06.2019 - 10.2020
Operations Manager
Guitar Center
02.2017 - 06.2019
- Google's Professional User Experience Design Certificate
BA - Audio Production
Webster University
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