Greg Brannan

• Managed service drive operations for luxury Infiniti dealership customers.
• Coordinated repair orders, technician dispatch, and job flow across service department.
• Reviewed customer concerns and resolved service issues with clear communication.
• Trained service advisors on dealership policies and Infiniti manufacturer standards.
• Scheduled appointments and balanced workload between customer needs and shop capacity.
• Inspected completed repairs for quality and compliance with Infiniti procedures.
• Supported parts coordination, maintenance updates, and team communication across departments.
• Motivated and supported employees to maintain low turnover.
• Hired and trained service department staff to drive performance.
• Pitched in to complete various duties during peak periods or employee absences.

• Supervised service technicians in Infiniti repair bay
• Coordinated workflow across service department and parts counter
• Inspected completed repairs for quality and accuracy
• Trained technicians on Infiniti diagnostic procedures
• Assigned repair jobs based on technician skill level
• Performed preventative maintenance on all machines used in the shop.
• Identified areas for improvement within the shop to increase efficiency levels.

• Diagnosed Infiniti vehicles using factory scan tools and service department procedures.
• Inspected engines, brakes, tires, and suspension during Gwinnett dealership service visits.
• Documented findings clearly for service advisors and repair order updates.
• Maintained clean work areas, tools, and dealership safety practices.

Completed all required Infiniti training to achieve Infiniti Master Technician status.