Greg Caraballo
Oak Brook,Illinois
Overview
18
18
years of professional experience
Work History
Inside Sales National Manager
Chamberlain Group (CPSG Division $180 Million Unit)
12.2020 - Current
- Started Business Unit in 2020 and developed it into $20 million plus territory and growing
- Respond to incoming calls, emails and other message from customers and give them the right answers and directions
- Used Supply Change Methods to Move Orders and work with Branch stock transfers
- Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
- Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
- Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results
- Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
- Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
- Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results
- Serves as mediator between customers and clients in cases of disputes which may arise during business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.
Director Of Inside Sales -GC & Business Services
04.2013 - 12.2021
- Manage a team of 15-30 Reps Inside Sales Reps
- Define the scope of the project in collaboration with senior management
- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Determine the resources (time, money, equipment, etc.) required to complete the project
- Used Supplied Change Methods to determine if Orders can be moved and if additional product is needed via ERP
- Develop a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
- Determine the objectives and measures upon which the project will be evaluated at its completion
- Worked with Engineering Staff on obtaining BluePrints, Supplies, and Problem Resolution consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
- Manage project staff and/or volunteers according to the established policies and practices of the organization
- Ensure that personnel files are properly maintained and kept confidential
- Ensure that all project personnel receive an appropriate orientation to the organization and the project
- Contract qualified consultants to work on the project as appropriate
- Inside Sales for Health Insurance, Employee Benefits, and Personal Lines of Insurance, Commercial Lines Endorsement (AMFAM, ALLSTATE, STATE FARM, LIBERTY MUTUAL)
- Commercial Lines
- Exceeded Client metrics by 125% with 90% Retention Rating.
Director Of Inside Sales-Evenflo Chicago Region
01.2007 - 01.2013
- Manage a team of 20-30 Inside Sales Reps
- Support the order to cash process by responding to inquiries, troubleshooting issues, keeping internal and external customers informed of changes, provide product information; and assist with supply chain related needs (I.e
- Inventory availability)
- Used Supply Change Methods to Move Orders and work with Branch stock transfers
- Triage issues as appropriate to functional area experts
- As necessary partner with sales/marketing and/or finance to communicate, price and sales discount strategies/changes
- Utilize multiple verticals (I.e
- Email, phone, and social media) to interact with clients and provide a consistent message
- Acts as cross-functional Liaison to address issues; relay information and capture data into the CRM database
- Understand client order patterns and contract thresholds, handle all incoming correspondences, develop long-term solutions and strive for ongoing improvement to the customer experience
- Establish and maintain a professional rapport with peers, internal and external leaders and all clients
- Worked with Engineering Staff on obtaining BluePrints, Supplies, and Problem Resolution
- Partner on the development and execution of new product launches and suggest enhancements/improvements as applicable for existing, new or acquired products
- Advocate on behalf of the organization and/or client to ensure customer satisfaction while adhering to corporate policies
- Work closely with manufacturing, sales, distributors, and OEM partner(s) to develop sales forecasts, which will be evaluated/ updated quarterly and serve as a production forecast for operations
- It will also provide an opportunity to improve the order to cash process (i.e
- EDI or VMI solutions)
- Collaborate with accounting/finance to alert sales reps on distributor credit worthiness and communicate any significant changes in ordering patterns
- Senior Buyer of Materials, Items, Spare Parts, Equipment, Electronic Machinery
- Increased territory inside sales in North America, Latin America, Caribbean by average of 125%.
Education
Business - Business Management
Concordia University Chicago
River Forest, IL07.1997
Skills
- Staff Training and Development
- Team Management
- Operations Management
- Troubleshooting and problem resolution
Educationtrainingawards
Bachelor of Business in Reorganization Management, Concordia University, 1996, River Forest, IL, Honored Mention help develop Inside Sales Programs at several Billion companies such: SBC Global, VWR, WW. Grainger, Progressive Rail (a division of Caterpillar) from 1999-2007, Bilingual (Spanish) currently on Master of Business Administration (Part Time)
Summaryofexpertise
15 Plus years’ experience in Inside Sales, outside sales, account acquisition and strategic account management for industry, supply chain methods leading corporations. Accomplished professional with broad sales experience including industrial service contracts, consumer packaged goods trade, HVAC companies, electronic machinery, access control. Demonstrated success in developing strong business relationships, negotiating complex sales agreements, defining successful sales programs, and influencing sales personnel. Recognized by customers for quality, integrity, and commitment to partnerships resulting in strong repeat and referral business.
Timeline
Inside Sales National Manager
Chamberlain Group (CPSG Division $180 Million Unit)
12.2020 - Current
Director Of Inside Sales -GC & Business Services
04.2013 - 12.2021
Director Of Inside Sales-Evenflo Chicago Region
01.2007 - 01.2013
Business - Business Management
Concordia University Chicago