Greg Collins
Cincinnati,OH
Summary
Dynamic Service Technician with a proven track record at First Choice Coffee Services, excelling in equipment diagnostics and preventive maintenance. Recognized for enhancing service efficiency through collaboration and attention to detail. Skilled in installation and repair, while delivering exceptional customer service and working effectively with minimal supervision.
Overview
10
10
years of professional experience
Work History
Service Technician
First Choice Coffee Services
02.2020 - Current
- Assessed and troubleshot equipment to identify operational issues.
- Assisted in routine maintenance tasks for mechanical systems.
- Learned safety protocols and best practices for equipment handling.
- Collaborated with team members to improve service efficiency.
- Supported installation of new machinery.
- Utilized diagnostic tools to evaluate system performance effectively.
- Conducted inspections to ensure compliance with safety standards.
Network Technician
Shepton Communications
01.2019 - 01.2022
- Diagnosed and resolved network connectivity issues to ensure optimal performance across systems.
- Installed and configured routers, switches, and firewalls to enhance network security and efficiency.
- Monitored network performance using diagnostic tools to identify areas for improvement and troubleshoot errors.
- Developed and maintained documentation for network configurations, procedures, and protocols to ensure consistency.
- Led initiatives for process improvements, reducing downtime through proactive monitoring and maintenance strategies.
Service Provider
H&D Supply
01.2016 - 01.2019
- Oversaw daily operations, ensuring timely service delivery and customer satisfaction.
- Trained and mentored new staff on company procedures and best practices.
- Managed inventory control, optimizing stock levels to meet demand effectively.
- Implemented process improvements that enhanced service efficiency and reduced delays.
Education
Associate of Applied Science - Information And Communication Technology
Kaplan University
Davenport, IA05-2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
Timeline
Service Technician
First Choice Coffee Services
02.2020 - Current
Network Technician
Shepton Communications
01.2019 - 01.2022
Service Provider
H&D Supply
01.2016 - 01.2019
Associate of Applied Science - Information And Communication Technology
Kaplan University