Greg Deshong
Miami Beach,FL
Summary
Adaptable IT Analyst with an extensive background of supporting client needs. Disciplined and driven with a passion for problem solving and enhancing technological infrastructure.
Overview
3
3
years of professional experience
Work History
Application Systems Analyst
MTech Systems
10.2021 - 11.2023
- Remotely resolved an average of 38 complex user issues per month while providing customer-facing technical support for a proprietary business management software tailored to meet the needs of the poultry production industry, maintaining a 98% customer satisfaction rating
- Consulted hundreds of global customers regarding software-related business changes and deployed the changes to the operational environments of their business
- Identified, tested, and communicated bugs to the development team, ensuring swift resolution of problems and continuous improvement of the software
- Managed SQL databases and wrote queries to boost efficiency and streamline processes
- Created and managed users for 60+ high-profile businesses, guaranteeing seamless access while maintaining security compliance standards.
Technology Refresh Specialist
Sayers
01.2021 - 10.2021
- Performed remote and on-site IT duties for a multitude of hospitals within the nationwide HCA hospital network while distributing a large volume of new technology including PCs, laptops, tablets, thin clients, Cisco switches and routers, and other devices
- Collaborated with IT personnel at each site to establish a plan for updating the site's technology
- Imaged new computers/devices with required operating systems and necessary programs for immediate usage by the end users
- Performed backups of crucial data from outdated computers and restored onto new devices
- Oversaw large deliveries of equipment and new devices to each new site as well as the shipment of equipment and old devices back to the warehouse after completion of each project.
IT Technician
Broward County Supervisor of Elections
09.2020 - 11.2020
- Troubleshooted and serviced computers, network devices, DS850 tabulation machines, EViD polling machines, and oversaw tabulation of ballots
- Provided support to the local area network and helped to secure the network system by implementing and improving security policies
- Advised on the purchasing of hardware and other IT related supplies.
Education
Bachelor of Science in Information Technology -
Florida International University
Miami, FL07.2020
Skills
- Java
- C
- Python
- SQL
- Network Administration
- Virtualization
- Intrusion Detection
Timeline
Application Systems Analyst
MTech Systems
10.2021 - 11.2023
Technology Refresh Specialist
Sayers
01.2021 - 10.2021
IT Technician
Broward County Supervisor of Elections
09.2020 - 11.2020
Bachelor of Science in Information Technology -
Florida International University
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