Greg Gambrel
Indianapolis,IN
Summary
With extensive experience in technical training, mentoring, and coaching, I excel in guiding individuals to achieve both personal and professional success. I am passionate about creating engaging, tailored training experiences that accommodate diverse learning styles, ensuring effective education. Known for my ability to drive process improvements, ensure compliance with rigorous quality standards, and collaborate with cross-functional teams, I consistently deliver impactful results. My strong communication skills, adaptability, and commitment to process optimization and quality assurance make me a reliable leader in dynamic environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Manager – Northeast Region
Caliber Collision
04.2021 - Current
- National Quality Leadership: Developed and executed nationwide quality initiatives to drive operational excellence and consistency
- Program Development: Designed and implemented strategic quality programs to enhance efficiency and adherence to standards
- Team Leadership: Mentored and coached 19 Quality Technical Coaches, fostering expertise and alignment across markets
- Strategic Support: Partnered with market leadership to identify opportunities for quality improvement and equipment optimization
- Operational Efficiency: Assessed and enhanced center efficiency related to quality performance, delivering measurable improvements
Quality Technical Coach • Repair Support Specialist
Caliber Collision
03.2019 - 04.2021
- Strategic Oversight: Managed repair quality and technical training for 50+ facilities across Ohio, Kentucky, and Indiana, ensuring compliance with OEM standards and driving operational excellence
- Training Leadership: Mentored technical teams and quality coaches across markets, delivering advanced training programs, including Car-O-Liner systems, to elevate skill levels and consistency
- Program Implementation: Led quality program rollouts, facilitating on-site training and supporting seamless adoption across multiple regions
- Process Optimization: Contributed to the creation of standardized operating procedures as a subject matter expert, enhancing efficiency and alignment across the organization
- Market Development: Identified and capitalized on opportunities to improve OEM repair accuracy, positioning the organization for growth and improved customer satisfaction
Field Quality Assurance • West Region Manager
ABRA
07.2018 - 03.2019
- Team Development: Provided support and mentorship to Quality Technical Coaches, fostering a culture of excellence and continuous improvement
- Strategic Liaison: Acted as the key liaison between facilities and market leadership, addressing all quality-related initiatives and ensuring alignment with organizational goals
Technical Equipment and Repair Process • Manager
Church Brother Collision Repair
06.2007 - 07.2018
- Successfully managed operations of a $350,000 center, overseeing financial performance, team leadership, and customer satisfaction
- Streamlined processes to drive efficiency and profitability while maintaining high-quality standards
- Secured and maintained OEM facility certifications, ensuring adherence to manufacturer standards
- Delivered technical training on equipment and repair procedures to enhance operational capabilities and repair accuracy
Structural and Non-Structural Instructor
I-CAR
06.1996 - 05.2007
- Instructional Leadership: Served as a Structural and Non-Structural Instructor, delivering specialized training to enhance technical proficiency
- Certification Oversight: Conducted welding certification programs across Indiana, ensuring compliance with industry standards
- Curriculum Implementation: Led 'Train the Trainer' sessions for I-CAR's new curriculum rollout, equipping trainers to deliver standardized education across the organization
Secondary Teacher
MSD Warren Township Schools
07.2007 - 06.1994
- Organized and led a NATEF-certified Auto Collision Repair Program, ensuring compliance with industry standards and delivering high-quality technical education
Structural and Non-Structural Technician
Church Brothers Collision Repair
06.1994 - 05.1984
- Performed comprehensive vehicle repairs, ensuring safety and OEM compliance
- Oversaw inventory management, procurement, and vendor relations to support efficient operations
- Delivered exceptional customer service, managing repair consultations and service recommendations
Education
Auto Collision Repair -
Wyoming Technical Institute
Laramie, Wy01.1984
Skills
- Quality processes
- Problem-solving
- Supplier relationship management
- Customer satisfaction
- Operational excellence
- Statistical analysis skills
- Performance monitoring
Communication Skills
During my years of technical training, mentoring and coaching, I have continued to hone my verbal skills and the art of effectively communicating to others. I am passionate about meeting the needs of others and the ability to 'train for success'. I am humbled and honored to help people from where they are to where they want to be, both personally as well as professionally. Training needs to reach people with different learning and personality styles, with the common goal of helping people to be confident and comfortable with the subject material. It also needs to be fun and entertaining. I am a passionate trainer, coach and mentor. It takes a training team of different learning and personalities to truly make education effective.
Certification
- Platinum Certified Non-Structural , I-CAR
- Platinum Certified Structural , I-CAR
- Zarvos Leadership training
- Axalta Waterborne Refinisher Certification
- Car-O-Liner distributorship equipment training
Timeline
Quality Manager – Northeast Region
Caliber Collision
04.2021 - Current
Quality Technical Coach • Repair Support Specialist
Caliber Collision
03.2019 - 04.2021
Field Quality Assurance • West Region Manager
ABRA
07.2018 - 03.2019
Secondary Teacher
MSD Warren Township Schools
07.2007 - 06.1994
Technical Equipment and Repair Process • Manager
Church Brother Collision Repair
06.2007 - 07.2018
Structural and Non-Structural Instructor
I-CAR
06.1996 - 05.2007
Structural and Non-Structural Technician
Church Brothers Collision Repair
06.1994 - 05.1984
Auto Collision Repair -
Wyoming Technical Institute
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