Greg Golden
Huntington Beach,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Service Advisor
Delillo Chevrolet Dealership
Huntington Beach, CA
04.2024 - Current
- Greet customers and discuss customers needs
- Write up service order in computer
- Knowledge of CDK computer system
- Provide customer service by asking if customer is going to wait or need shuttle service
- Depending upon customer’s needs direct them to lounge area or shuttle service
- After vehicle inspection is completed I inform the customer of needed work and estimate for repair and maintenance
- Once service is completed the customer is contacted to let them know the vehicle is ready
Service Manager
Russ Conkle 76 Station
Seal Beach, California
02.1999 - 03.2024
- Managed the duties of service department employees
- Maintain necessary inventory like parts, tires, tools, fluids, etc
- Greet customers
- Discuss customers needs
- Write up service orders in computer
- Inform customer of necessary repairs and costs
- Inquire if customer needs shuttle service home or is waiting for vehicle service
- Call customer when vehicle is ready for pickup
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Addressed customer questions and concerns regarding products and services.
- Created written estimates and obtained customer consent to proceed.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Pitched in to complete various duties during peak periods or employee absences.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Motivated and supported employees to maintain low turnover.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Mira Costa High School
Manhattan Beach, CA06-1993
Skills
- Highly motivated service manager/service advisor
- Extensive customer service and sales experience
- Keeping track of records and sales
- Increasing sales and elevating company profits
- Ordering parts and tracking inventory
- Assigning technicians jobs
- Maintaining daily operations
- Ability to multiply task
- Excellent sales and customer service
- Computer skills
- Service estimates
- Service recommendations
- Strong work ethic
- Customer relationship Management
- Excellent communication and listening skills
- Multitasking and organization
Timeline
Service Advisor
Delillo Chevrolet Dealership
04.2024 - Current
Service Manager
Russ Conkle 76 Station
02.1999 - 03.2024
High School Diploma -
Mira Costa High School