Summary
Overview
Work History
Education
Skills
Websites
Certification
WEBSITE, PORTFOLIO AND PROFILES
Timeline
Generic

Greg Grivas

Lakewood

Summary

Dynamic Senior Account Executive with extensive experience in IT solutions, project management, business development, and sales management. Proven leader in client relationship management, consistently exceeding sales targets and achieving top company accolades, including Presidents Club status. Proficient in IT consulting, resource planning, and strategic execution, with a strong track record in project management, software quality assurance, and enterprise-level project delivery. Skilled at leading cross-functional teams, improving operational efficiency, and implementing innovative solutions to enhance service delivery. Recognized for exceptional problem-solving skills, mentorship abilities, and fostering long-term business partnerships for sustained success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Microsoft Engagement Manager/ Account Executive/Delivery Manager

Dexian IT Solutions
02.2019 - Current
  • Led delivery and engagement for multiple Microsoft Managed Services programs, ensuring seamless execution and measurable business impact.
  • Collaborated closely with Microsoft leadership to identify delivery gaps, implement scalable solutions, and drive continuous improvement across service engagements.
  • Directed all phases of project delivery, including resource planning, recruitment, onboarding, and execution, ensuring alignment with client goals and SLAs.
  • Applied PMP-certified methodologies to lead cross-functional teams, optimize project workflows, and deliver consistent value across complex, multi-stakeholder environments.
  • Maintained top-tier client satisfaction through proactive issue resolution, clear communication, and agile adaptation to changing business needs.
  • Recognized with Dexian President’s Club honors for four consecutive years, reflecting excellence in both delivery and client relationship management.
  • Partnered with sales and operations teams to align delivery strategies with revenue goals, contributing to consistent overachievement of performance targets.
  • Built and nurtured trusted relationships with internal and external stakeholders to drive collaboration, transparency, and long-term success.
  • Rapidly adjusted project plans and team structures to accommodate evolving market dynamics, ensuring business continuity and sustained client value.
  • Met with clients to understand needs and develop proactive solutions.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.

LEAD QA CONSULTANT

Quadrant Resource
06.2018 - 12.2018
  • Engaged with the City of Calgary to assess and enhance Quality Assurance practices
  • Leveraged Test Maturity Model Integration (TMMi) to assess IT maturity levels and provide roadmaps for improvement

SQA MANAGER/PROJECT MANAGER

Washington State Health Benefit Exchange
06.2013 - 06.2018
  • Led a team of 25 professionals in SDLC management, software testing, and release management
  • Spearheaded the first WSHBE platform, enabling 2M+ citizens to access healthcare coverage
  • Guided transition to Agile/Scrum methodology, managing multiple HPF platform releases
  • Ensured ADA compliance with WCAG 2.0 AA standards

VOLUME LICENSING PROJECT RELEASE MANAGER

Microsoft
07.2005 - 07.2013
  • Managed quarterly releases for multiple projects, representing hundreds of millions in revenue
  • Awarded Microsoft Gold Star for leadership in launching the first Microsoft Store on schedule
  • Ensured SOX compliance across all projects
  • Led the VL WRAP project as ScrumMaster, enhancing business responsiveness
  • Developed an Online Activation performance assessment tool, leading to 450M+ licenses sold for Windows 7
  • Coordinated with test teams in the US, Ireland, and India to drive revenue growth
  • Led a SWAT team to realign the Microsoft Store launch with the release of Windows 7

SCRUMMASTER / SENIOR TESTER

State of Washington, AOC
01.2001 - 08.2005
  • Established and led a full-scale QA Department for the AOC unit
  • Acted as ScrumMaster for a County Clerk docketing project, ensuring full coverage
  • Automated 80% of manual processes, significantly improving testing efficiency
  • Reduced delivery times by 40% over three years through process improvements

Education

BACHELOR'S DEGREE -

California State University - Sonoma
ROHNERT Park, CA

TEACHING PROGRAM - undefined

California State University-Sacramento
SACRAMENTO, CA

Skills

  • Business development and planning
  • Sales & Account Management
  • IT Project Management & Consulting
  • Talent Acquisition & Resource Planning
  • Agile & Scrum Methodologies
  • Strategic Business Development
  • Client Relationship Management
  • Software Development Life Cycle (SDLC)
  • Quality Assurance & Test Management
  • IT Operations & Service Management (ITIL)
  • Healthcare IT Solutions & Compliance

Certification

  • Project Management Professional (PMP) Certification
  • Agile Product Owner Certification
  • Agile ScrumMaster Certification

WEBSITE, PORTFOLIO AND PROFILES

www.linkedin.com/in/greggrivas

Timeline

Microsoft Engagement Manager/ Account Executive/Delivery Manager

Dexian IT Solutions
02.2019 - Current

LEAD QA CONSULTANT

Quadrant Resource
06.2018 - 12.2018

SQA MANAGER/PROJECT MANAGER

Washington State Health Benefit Exchange
06.2013 - 06.2018

VOLUME LICENSING PROJECT RELEASE MANAGER

Microsoft
07.2005 - 07.2013

SCRUMMASTER / SENIOR TESTER

State of Washington, AOC
01.2001 - 08.2005

TEACHING PROGRAM - undefined

California State University-Sacramento

BACHELOR'S DEGREE -

California State University - Sonoma

Similar Profiles

CREATE PROFILE