Summary
Overview
Work History
Education
Skills
Certification
Technical Experience
Training
Timeline
Generic

Greg Haugsness

Spring Hill,KS

Summary

Dynamic IT professional with a proven track record of success, leveraging disciplined military experience to excel in delivering innovative technological solutions. Combining strategic thinking, leadership prowess, and technical expertise to drive organizational growth and achieve mission-critical objectives in the rapidly evolving landscape of information technology.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Pre-Sales Systems Engineer

Fortinet Networks
01.2016 - Current
  • Responsible for supporting 55+ SEs across the US making sure we had the “technical win” on projects.
  • Directly reported to the VP of Systems Engineering for Enterprise and Mid-Enterprise markets, serving as trusted advisor on critical opportunities.
  • Developed customized training on Fortinet core products and delivered “demo days” to customers in the regions.
  • Served as an escalation point for all SEs in the North East Mid-Enterprise region.
  • Conducted presentations, demonstrations, and pilots in collaboration with SEs for their escalated engagements
  • Key contributor supporting SD-WAN, SASE, ZTNA, and many other solutions.
  • Chosen as a key resource to help course correct pre-sales pilots and post-sales deployments earning customers confidence.

Solutions Staff Consultant

Juniper Networks
10.2014 - 12.2015
  • Deliver professional services remotely and on customer premises.
  • Manage each customer engagements to a set of deliverables describe in Statement of Work.
  • Research known issues against features being recommended to clients prior to deploying Junos.
  • Deliver detailed documentation to customers regarding High Level Designs, Low Level Designs, and trouble shooting guides.
  • Provide migration services from one vendor platform to Juniper.
  • Provide support to other team members as needed for any issues they may encounter.
  • Work to build relationships with each customer to ensure a trusted advisor position can be created.
  • Provide guidance to Juniper Partners regarding configurations or products.
  • Provide support to Systems Engineers regarding Juniper Security products.

Enterprise Practice Manager

JMA Information Technology
06.2010 - 10.2014
  • Manage a team of Engineers providing reviews, tracking projects of each engineer.
  • Escalation point for both customers and engineers for any issues that may arise.
  • Provide excellent customer service to JMA clients during all phases of a project.
  • Projects have ranged from certifying new code and hardware in a lab to supporting the rollout in the production network consisting of NetScreen, SRX, and MX platforms on service provider and enterprise networks
  • Manage projects to set deliverables and timelines..
  • Set expectations with customers on timelines and project status.
  • Migrations from different vendor technologies to the Juniper SRX and EX platforms.
  • Installed and upgraded Junos Space appliances and virtual images for customers.
  • Provided templates to customers, which they integrated into their environments for customization and rollout.
  • Rollout of Security Threat Response Manager (STRM) on customer networks.
  • Create different reports within STRM for the customer.
  • Write detailed Methods of Procedures for clients.
  • Participate in design discussions with Customers and the Engineering teams to provide recommendations.
  • Provide leadership roles to multiple projects and oversee other network engineers as they work on client projects.
  • Continuously cultivate the relationship with the customer during post implementation.
  • Work with the sales team in scoping Statement of Works for projects.
  • Help in responding to RFPs.
  • Work with other team members to make them aware of training requirements in order to maintain the Juniper Elite Partner status.

Network Planner III

Sprint
Overland Park, KS
08.2006 - 06.2010
  • Collaborate with Network Development Department on network designs and implementation of network elements supporting the growth of the Sprint Wireless Networks.
  • Provide direction for routing of the Sprint Wireless Networks.
  • Write detailed Network Planning Letters (NPL) in deployment of network assets including writing configurations and providing implementation support to Network Operations.
  • Provide input to team members on the Capital budget including capacity management and expense forecasting.
  • Support Operations teams during Change Management Control Windows.
  • Guide junior team members in understanding the processes and tools used in the Data Design Capacity Planning Team.
  • By providing quality support, attention to detail, and collaborating with other groups, I was able to deliver projects on time contributing.
  • I have been awarded several Sprint Values Excellence awards as a part of teams and individual awards.

Network Planner II

Sprint
Overland Park, KS
07.2004 - 08.2006
  • Implementation and operational support for the Sprint Lab infrastructure located in various locations across the U.S.
  • This infrastructure consists of over 250 Cisco routers and switches and over 30 Juniper Netscreen firewalls.
  • Implementation and operational support for VPN’s terminating on Juniper Netscreen firewalls and Cisco routers.
  • Collaboration with Sprint Lab planning organization in implementation of projects.
  • Helped maintain a highly reliable, complex and stable networking environment in which Sprint and its vendor partners could test and verify various concepts, products and services before being deployed in the field as revenue generating sources.

Systems Integrator V/Technical Architect III

Sprint
Overland Park, KS
10.2000 - 12.2004
  • Maintained SLA conformance for Sprint Hosting customers while Sprint was exiting the business
  • Participated in daily ticket reviews to keep management and peers aware of progress on those events
  • Diagnosed and resolved problems within testing facility’s network architecture, installing/configuring Cisco routers and switches in test facility
  • Defined user requirements for redesign and relocation of hosting Solutions Lab
  • Product design, engineering, and documentation of various product offerings that were sold to Sprint hosting customers
  • To include: Incremental Bandwidth and Enhanced Bandwidth
  • In the Systems Integrator role: Provided documentation for the on-time turn down of the Sprint Hosting Internet Centers in order to meet the financial requirements of Sprint
  • In the Technical Architect role: Primary engineer responsible for building out the Sprint Hosting Solutions lab for testing the portfolio of products being sold to Sprint Hosting customers
  • Looked for ways to achieve ROI by fully utilizing equipment capacity in the hosting centers.

Senior Network Analyst

IT Factory Solution
Rockville, MD
08.1999 - 10.2000
  • Planned and implemented upgrades from Lotus Domino R4 to R5 for internal projects and consulting engagements.
  • Established directory synchronization between Domino R5 and Windows NT.
  • Solved migration problems between CC:Mail and Domino R5.
  • Wrote technical documentation and coordinated customer review and approval process, ensuring conformance to requirements and delivery schedules.
  • Worked closely with customer’s staff to ensure on-time upgrades and migrations to latest revision of Lotus Domino, which helped the business meet financial targets through-out the year with 90% of my time being billed on consulting engagements.

Regional Systems Manager

Lotus Development Corporation/IBM
Arlington, VA
01.1997 - 08.1999
  • Presided over all daily network operations, including server administration and client support.
  • Implemented hardware/OS/software upgrades and resolved trouble tickets for the Washing, DC office.
  • Created/implemented network backup plan.
  • Supplied technical support to sales engineers and technical account managers by using the latest Lotus Domino technologies.
  • By quickly bringing the network/server environments to 99% availability received the GSM “Most Valuable Partner” award.
  • Helped Sales Engineers increase productivity by integrating and showcasing 3rd Party products like; Remark Messaging Assistant Server, LN Pager, and Fax Gateways.
  • Designed/deployed enterprise Windows NT 4.0 network to replace Netware 3.12 in 8 different sales offices, saving thousands of dollars in licensing fee renewals.

LAN/WAN Network Manager

United States Marine Corps
Cherry Point, NC
04.1996 - 01.1997
  • Supervised a 12 member staff, which supported the operation and maintenance of a 35-server/3000-user WAN covering 3 states and a remote site in Italy.
  • As a member of Lotus Notes working group for southeast region, implemented network and established naming/replication standards for the region.
  • Worked to integrate Lotus Notes within proposed 2nd Marine Aircraft Wing Intranet.
  • By working to integrate Lotus Notes within the organization, we were able to reduce the MTTR by 80% on the daily trouble tickets.

Supervisor/Current Network Architecture

United States Marine Corps
Arlington, VA
02.1993 - 04.1996
  • Led a team of Marines, government workers/contractors to provide desktop and network support for 4500 users, including hardware, software, Lotus Notes, and Banyan Vines.
  • Worked with co-workers to implement TCP/IP on Banyan Vines network.
  • Implemented leading edge network backup system using AT&T ComVault System.
  • Completed IDNX clean up, turning down /consolidating unused data connections and achieving substantial savings on circuit costs.
  • Lead engineer responsible for initial configuration of replacement Banyan Vine servers to replace aged servers.
  • By working to solve a legacy backup solution, down servers, were recoverable 100%.
  • Working with co-workers, 100% of the servers were replaced which lead to increased up time of 99%.
  • Strived to find ways to achieve cost savings.

Education

Some College (No Degree) - Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Fortinet
  • SD-WAN
  • SASE
  • Sales Engineering
  • Networking
  • Virtual Machines
  • Sales Discovery
  • Cyber Security
  • Demos
  • Juniper
  • VMWare
  • Security

Certification

  • NSE4
  • NSE5
  • NSE7

Technical Experience

Network operations, engineering and implementation, LAN/WAN, TCP/IP, OSPF, BGP, security, routers, switches, firewalls, NAT, IPSEC, SASE, SDWAN, VMWare, Cisco, Juniper, ASA, Juniper NetScreen, Juniper SRX, Fortinet, CiscoWorks, Solar Winds, Windows Servers, Linux, Netscreen Security Manager, Junos Space, STRM

Training

Marine Corps Small Systems Computer Specialist Course, Quantico, VA, Honor Roll

Timeline

Pre-Sales Systems Engineer

Fortinet Networks
01.2016 - Current

Solutions Staff Consultant

Juniper Networks
10.2014 - 12.2015

Enterprise Practice Manager

JMA Information Technology
06.2010 - 10.2014

Network Planner III

Sprint
08.2006 - 06.2010

Network Planner II

Sprint
07.2004 - 08.2006

Systems Integrator V/Technical Architect III

Sprint
10.2000 - 12.2004

Senior Network Analyst

IT Factory Solution
08.1999 - 10.2000

Regional Systems Manager

Lotus Development Corporation/IBM
01.1997 - 08.1999

LAN/WAN Network Manager

United States Marine Corps
04.1996 - 01.1997

Supervisor/Current Network Architecture

United States Marine Corps
02.1993 - 04.1996

Some College (No Degree) - Information Technology

University of Phoenix

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Greg Haugsness