Greg Hoenig
Winterset,IA
Summary
I'm an Army veteran with a proven track record at the US Department of Veterans Affairs. I excel in delivering veterans' and survivors' benefits with exceptional attention to detail and comprehensive regulatory knowledge. My expertise in VA policies and procedures has enhanced decision quality while improving timeliness in benefits delivery. I have been recognized nationally for delivering training to over 1,000 RVSR claims adjudicators, showcasing my strong communication skills and commitment to mission. My experience includes leading a team of 30 employees while managing their caseload against shifting priorities. I thrive in both team and independent settings requiring minimal supervision while achieving outstanding performance ratings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Review Spec/Decision Review Officer/Coach
US Department of Veterans Affairs
10.2010 - 02.2025
- Performed quality reviews to determine accuracy of Veterans Benefit Administration disability determinations at GS-13 level
- Identified errors and inconsistencies
- Provided feedback to decision makers to improve quality of benefits determinations
- Analyzed quality trends to adjust training and improve accuracy of benefits delivery
- Trained 1,000+ new decision makers
- Second signed complex benefits determinations for traumatic brain injury, amyotrophic lateral sclerosis, and special monthly compensation
- Served as VA Regional Office coordinator for Former Prisoner of War and Military Sexual Trauma survivors
- Supervised and managed workload of 30 employees through shifting priorities and challenging times including government shutdown in 2013 with furloughed staff
- Completed monthly performance evaluations and provided counseling on career progression
- Monitored leave use, overtime, and flextime hours for employees to ensure timely and accurate employee compensation
Rating Veterans Service Representative
US Department of Veterans Affairs
12.2005 - 10.2010
- Analyzed, evaluated, and decided veterans' disability claims at GS-12 level
- Applied VA rating schedule to determine disability ratings
- Reviewed medical records from multiple sources to assess evidence and ensure proper application of VA regulations
Veterans Service Officer
American Legion and Vietnam Veterans of America
02.2001 - 07.2004
- Educated and assisted veterans and their dependents on eligibility for VA disability compensation, healthcare, and survivor benefits
- Facilitated informal hearings between veterans and VA to resolve disputes and appeals
- Trained county and local service officers
Education
Des Moines Area Community College
Ankeny, IASkills
- Exceptionally detail-oriented allowing for identification of deficiencies in benefits delivery
- Empathetic and deliberate approach while examining veterans and survivors benefits determinations for accuracy and completeness
- Comprehensive knowledge of the laws and regulations pertaining to veterans and survivors benefits at the Federal and state level
- Excellent communication skills and ability to provide constructive feedback and training
- Able to work independently and meet deadlines with minimal supervision having 17 years of telework/remote work status
- Able to prioritize and maintain flexibility to meet expectations within a demanding environment
- Able to build and maintain lasting relationships in both in-person and virtual environments
- Able to meet directly with veterans and survivors to assist with understanding the VBA claims process while advocating on their behalf navigating through nuanced benefit entitlement
- Able to analyze error trends and apply problem solving skills to create job aids and tools to increase accuracy of benefits delivery
Accomplishments
- 2010 Des Moines VA Regional Office Employee of the Year
- Three-time Des Moines VA Regional Office Employee of the Quarter
- Multiple outstanding performance evaluations
- Scored in top 1% nationally in RVSR certification testing
- Perfect score on VA's 2024 RVSR certification under competency-based training system
- Nominee for Federal Executive Council Employee of the Year - Technical category 2024
- 12-time selection as cadre for Instructor-led Web-based Training for new RVSRs
- Selected by Midwest Area office to assist General Dynamics in creation of medical training modules used by VBA staff 2011
- Selected as the sole subject matter expert from the field to assist national quality assurance staff for Nehmer project quality reviews in 2011
- Validated VA's first comprehensive traumatic brain injury training during Global War on Terror
- Served as liaison during OIG inspection of Des Moines VA Regional Office in 2014
- Chairman and Board Member of Congressman Tom Latham's Service Academy Selection Board 2012-2013
Certification
- Certified Decision Review Officer
- Certified Journey-level Rating Veterans Service Representative
- Completed Lean 6 Sigma Quality Review and Conflict Resolution training 2013
- Completed VBA National Quality Assurance for Local Quality Reviewer training 2011
- VA Train-the-Trainer certification 2023
Timeline
Quality Review Spec/Decision Review Officer/Coach
US Department of Veterans Affairs
10.2010 - 02.2025
Rating Veterans Service Representative
US Department of Veterans Affairs
12.2005 - 10.2010
Veterans Service Officer
American Legion and Vietnam Veterans of America
02.2001 - 07.2004
Des Moines Area Community College
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