Colleen Flynn
Maple Valley
Summary
Accomplished professional with extensive experience at the Department of Veterans Affairs, specializing in disability evaluation and benefits administration. Demonstrated expertise in regulatory compliance and legal knowledge, coupled with exceptional analytical and communication skills. Proven track record in enhancing veteran support through efficient claims processing and mentorship, significantly improving department efficiency.
Overview
17
17
years of professional experience
Work History
Decision Review Officer
Department of Veterans Affairs
10.2011 - Current
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status. [JLV, CAPRI, ILER]
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Participated in regular professional development trainings to stay informed on changes affecting veterans access to appropriate benefits and resources. [TMS Courses]
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Assisted in training new Rating Veterans Service Representatives, sharing expertise on best practices and procedural guidelines. [Mentoring]
- Mentored junior staff members (RVSRs), helping them develop their skills and advance in their careers. [Mentoring, VIP Program]
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts. [VIP Program]
- Collected, arranged, and input information into database system. [Veterans Tracking Application, SharePoint Trackers]
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities. [DoD Partners]
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes. [PACT Act]
- Optimized customer experience by delivering superior decisions and effectively troubleshooting issues. [Rating, Congressional, White House Inquiries]
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents. [Reconsiderations, Congressional, White House, Medal of Honor]
- Maintained strict adherence to regulations. [Application of 38 CFR Parts 3 and 4]
- Improved department efficiency by streamlining and implementing policies and processes. [Application of 38 CFR Parts 3 and 4]
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
03.2008 - 10.2011
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status. [JLV, CAPRI, ILER]
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Participated in regular professional development trainings to stay informed on changes affecting veterans access to appropriate benefits and resources. [TMS Courses]
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Assisted in training new Rating Veterans Service Representatives, sharing expertise on best practices and procedural guidelines. [Mentoring]
Education
MBA - Finance
Gonzaga University
Spokane, WA01-2008
Bachelor of Arts - Accounting
Gonzaga University
Spokane, WA06-2006
High School Diploma -
Mount Spokane High School
Mead, WA06-2002
Skills
- Regulations
- Legal knowledge
- Disability evaluation
- Analytical skills
- Decision-making
- Claims processing
- Benefits administration
- Reporting and documentation
- Quality assurance controls
- Teamwork and collaboration
- Time management
- Excellent communication
Timeline
Decision Review Officer
Department of Veterans Affairs
10.2011 - Current
Rating Veterans Service Representative (RVSR)
Department of Veterans Affairs
03.2008 - 10.2011
MBA - Finance
Gonzaga University
Bachelor of Arts - Accounting
Gonzaga University
High School Diploma -
Mount Spokane High School
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