Greg Johnson
Lake Odessa,MI
Summary
Results-driven Multi-Unit QSR Manager with 5 years of experience managing multiple locations, optimizing operations, and leading high-performing teams. Skilled in improving efficiency, enhancing customer satisfaction, and increasing profitability through strategic leadership and process optimization. Passionate about staff development, maintaining brand standards, and delivering top-tier guest experiences.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Area Manager
Jimmy John's
West Michigan
2021 - Current
- Oversee daily operations of 4-8 QSR locations, ensuring compliance with company policies, health codes, and brand standards.
- Drive sales growth through marketing strategies, customer engagement, and superior service.
- Manage budgets and financial performance, optimizing labor costs and inventory control.
- Recruit, train, and mentor management teams to foster a culture of accountability and high performance.
- Conduct regular audits and implement process improvements to enhance operational efficiency.
- Collaborate with corporate leadership to execute strategic initiatives aligned with company goals.
- Lead new store openings, ensuring seamless execution from staffing to operational setup.
- Led operational initiatives to enhance efficiency across multiple store locations.
- Developed and implemented training programs for new management staff, fostering career growth and retention.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Restaurant General Manager
Jimmy John's
West Michigan
01.2016 - 2021
- Managed all aspects of restaurant operations, including hiring, scheduling, and financial performance.
- Led teams to achieve top customer satisfaction ratings and increased sales performance.
- Ensured compliance with food safety regulations and corporate policies.
- Assisted in opening new locations, training staff, and implementing operational procedures.
- Led team in daily operations, ensuring high standards of service and food quality.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
PIC/Assistant Manager
Jimmy John's
West Michigan
01.2013 - 01.2016
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Supervised and trained employees to maintain high-quality service standards.
- Managed inventory and supply orders to support efficient restaurant operations.
- Ensured compliance with food safety and sanitation guidelines.
Education
High School Diploma -
Skills
- Multi-Unit Operations Management
- New Store Opening Specialist
- Profit & Loss (P&L) Management
- Staff Development & Training
- Sales & Revenue Growth
- Customer Service Excellence
- Inventory & Cost Control
- Strategic Planning & Execution
- Regulatory Compliance & Safety
- Process Improvement & Standardization
- Relationship building and management
Certification
- ServSafe Certification
- ServSafe Allergens Certification
- Food Safety & Sanitation Training
Timeline
Restaurant General Manager
Jimmy John's
01.2016 - 2021
PIC/Assistant Manager
Jimmy John's
01.2013 - 01.2016
Area Manager
Jimmy John's
2021 - Current
High School Diploma -
Awards & Achievements
Received a Rolex watch for "GM of the Year" in 2017 at the Jimmy John's Convention in Las Vegas., Increased sales across multiple locations., Reduced labor costs while maintaining operational efficiency.