Summary
Overview
Work History
Education
Skills
Timeline
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Greg Karawan

Downers Grove,IL

Summary

Accomplished defined benefit consulting and administration professional with 20+ years of expertise in pension administration, client relationship management, project management and team leadership. Adept in collaborative problem solving, quality assurance and written communication.

Overview

25
25
years of professional experience

Work History

Senior Consultant

USI Consulting
06.2002 - Current
  • Manage the day-to-day administration of defined benefit plans for a portfolio of key clients with assets of $25M - $400M per client. Serve as client and team lead, overseeing a team of consultants and analysts.
  • Cultivate client relationships, serve as a liaison between internal and external cross-functional teams (HR directors/managers, technical specialists, actuaries, call center, shared services, 3rd party vendors) on delivering and enchancing services.
  • Project managed the administration of several de-risking efforts (terminated vested buyouts, plan terminations) consisting of data reconciliation and preparation, review of complex benefit calculations, design and development of participant communication packages.
  • Supervise and lead a team of five individuals, overseeing their tasks, managing performance review process, assist in workload balance and achieving goals.
  • Streamlined project management and day-to-day administration processes, improving efficiency and reducing overall costs.
  • Enhanced team performance by implementing training programs and fostering a collaborative work environment.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.

Programmer Analyst

Accenture
04.2000 - 08.2001
  • Improved software efficiency by identifying and resolving programming errors in existing systems.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
  • Developed and executed test plans, verified test results, translated functional system design requirements into detailed technical design specifications.
  • Documented software changes, testing efforts, migration of software, environment verification and any production issues/resolutions.

Business Analyst

Aon Hewitt, Hewitt Associates
08.1998 - 04.2000
  • Worked with Fortune 500 client as a Business Analyst managing various defined benefit administration processes with a focus on call center activities, enhancing participant communication pieces.
  • Provided excellent customer service to employees/plan participants, addressing concerns and resolving issues related to their benefit plans promptly.
  • Coordinated benefits-related communications with employees, including updates on plan changes and other pertinent information.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Education

Bachelor of Arts -

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

Defined Benefit Plan Administration

Project Management

Client Relationship Management

Quality Assurance

People Management

Employee Benefits

Data Analysis

Written Communication

Vendor Relationships

Data Management

HR Consulting

Timeline

Senior Consultant

USI Consulting
06.2002 - Current

Programmer Analyst

Accenture
04.2000 - 08.2001

Business Analyst

Aon Hewitt, Hewitt Associates
08.1998 - 04.2000

Bachelor of Arts -

University of Illinois At Urbana-Champaign

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Greg Karawan