Summary
Overview
Work History
Education
Skills
Timeline
Quote
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Gregory Kelly

Ashburn,VA

Summary

Highly effective, detail-oriented professional with excellent communication and analytical skills. Known for building easy rapport, establishing trust, and providing nurturing services under stressful conditions. Team player always willing to go the extra mile. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

17
17
years of professional experience

Work History

Care Coordinator

INOVA
09.2023 - Current
  • Oversaw answering and mitigating calls and providing intake services.
  • Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty.
  • Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
  • Reviews and interprets multiple documents requesting services.
  • Interact with client facility staff
  • Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
  • Accurately searches and inputs patient information into client Electronic Health Records (EHR).
  • Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
  • Notifies management of problems, concerns, and compliments received in real time.


Day Support Specialists

ECHO
08.2021 - 08.2023
  • Provide training, support, and supervision for approximately 30-45 adults with intellectual disabilities.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.

Security and EMS Officer

Ashby Ponds
01.2020 - 07.2021
  • Oversaw carrying out Security and Emergency Services Programs under the direction of the Supervisor to include Security, Emergency Medical Response, Safety/Life Safety, Emergency Preparedness, and Prevention/Outreach
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

Sales Associate

Orangetheory Fitness
01.2018 - 01.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Health Clinic Specialist & Teacher's Assistant - Special Education

Loudoun County Public Schools
08.2018 - 12.2019
  • Manage and deliver care for ~300 students to include administering prescription and non-prescription medication for brand new school
  • Completed injury/incident reports
  • Assisted teacher with classroom and instructional duties.

Firefighter III/Paramedic

Montgomery County Fire & Rescue
10.2006 - 05.2018
  • Steered operational efficiencies of multiple emergency situations to include firefighting, rescue, auto extrication, hazardous material incidents, and medical emergencies
  • Delivered exceptional customer-centric care during urgent situations.
  • Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.

Education

BS - Health Science, Professional Development and Advanced Patient Care

Grand Canyon University
Phoenix, AZ
05.2021

Skills

  • Progress Monitoring
  • Strategic Planning
  • Scheduling
  • Medical Terminology
  • Documentation proficiency
  • Care Planning
  • Quality Assurance
  • Goal Setting
  • Documentation

Timeline

Care Coordinator

INOVA
09.2023 - Current

Day Support Specialists

ECHO
08.2021 - 08.2023

Security and EMS Officer

Ashby Ponds
01.2020 - 07.2021

Health Clinic Specialist & Teacher's Assistant - Special Education

Loudoun County Public Schools
08.2018 - 12.2019

Sales Associate

Orangetheory Fitness
01.2018 - 01.2020

Firefighter III/Paramedic

Montgomery County Fire & Rescue
10.2006 - 05.2018

BS - Health Science, Professional Development and Advanced Patient Care

Grand Canyon University

Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

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