Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Alana Nau

Davidsville,PA

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales. Interest surrounding interacting with customers to bring their unique visions to life and working with them to cultivate a wonderful client/company relationship. Seeking to switch into a position that offers professional challenges utilizing interpersonal skills, and centered around international travel and customer service techniques.

Overview

4
4
years of professional experience

Work History

Small Business Owner /Artist

Scorpio Denim LLC
01.2021 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Created concept designs and sketches to develop images and scenes.
  • Consulted with over 50+ clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Implemented artistic vision to give art purpose and meaning.
  • Contributed to creative process through original ideas and inspiration.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Merchandiser

Acosta Inc
11.2019 - 12.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Interacted with guests in friendly and knowledgeable way.
  • Arranged consistent shelves, bins, and racks at 5 locations by following established planograms

Education

High School Diploma -

Commonwealth Charter Academy
Online
05.2020

Skills

  • Website design
  • Well versed in Adobe software including Photoshop, Lightroom, and Illustrator
  • Graphic Design and Logo Design
  • Knowledgeable in all Microsoft and Google programs such as Word, Excel, Google Sheets, and Google Docs
  • Consultative Sales Techniques
  • Working one-on-one with customers to bring their artistic visions to life
  • Small Business Sales Transactions
  • Business Marketing
  • Strategic Vision
  • Working with clients over long durations of time and maintaining relationships as projects progressed
  • Business Growth and Retention
  • Gaining trust and familiarity with customers
  • Interpersonal Skills
  • Social Media Savvy
  • Active Listening

Timeline

Small Business Owner /Artist

Scorpio Denim LLC
01.2021 - Current

Retail Merchandiser

Acosta Inc
11.2019 - 12.2020

High School Diploma -

Commonwealth Charter Academy

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Alana Nau