Greg Larensen
Ellington
Summary
Successful program manager, skilled at managing large and complex projects while maintaining high team morale and energy. Strengths include robust and varied healthcare insurance business knowledge, ability to drive to resolution, relationship development, and attention to detail and technology external network sales.
Overview
25
25
years of professional experience
Work History
Provider Network, Interoperability Solutions Manager
UnitedHealthcare
10.2020 - Current
- Primary coordination lead for engagement management initiatives including work with external providers on appropriate use of the network, adoption of point of care enablement technology, self-service adoption, affordability targets and overall education
- Provide day-to-day management of engagement activities, including project management, reporting, coaching, implementation, problem resolution with defined service partners and other activities to assist in the facilitation of a successful relationship with assigned providers/book of business
- Facilitate calls and on-site/virtual meetings for assigned book of business consisting of medical practices and health systems
- Present to and foster relationships with external C-Suite and senior level decision makers
- Develop and execute a strategy for each provider within your book of business - identifying both provider and UnitedHealthcare objectives and ensuring optimal utilization of interoperability services
- Analyze provider and health system operational, quality and financial performance as it relates to the interoperability initiative
Manager, Exceptions Management
UnitedHealthcare
05.2015 - 10.2020
- Drive effective business growth and diversification through the customer exception process
- Manage several process improvement initiatives including new exception management guidelines across the organization
- Evaluate operational trends and make proactive strategy adjustments to maintain alignment between department goals and customer needs
- Oversee employee development, monitor team performance, and provide feedback for scorecard and development plans
- Successfully collaborate with sales leaders and subject matter experts on department training and ongoing initiatives
- Hire and train new exceptions consultants
Exception Management Consultant
UnitedHealthcare
01.2014 - 05.2015
- Worked with subject matter experts to ensure that business exception requests are assessed and tracked appropriately and accurately
- Provided consultative support to internal customers to understand issues, explore alternatives and ensure functional areas can effectively support customer need
- Reviewed Requests for Proposal (RFP) with Business Development team to ensure that all exceptions were identified for appropriate exception management process
- Clearly communicated final exception disposition and associated documentation to requestors
- Adapted departmental plans and priorities to address business and operational challenges
Manager, Public Sector Proposal Development
UnitedHealthcare
01.2010 - 01.2014
- Led a team of eight business development consultants in responding to large public sector RFPs
- Partnered with cross-functional management team to ensure timely and quality responses were delivered to our largest prospects and clients
- Managed day-to-day operations, including supervision and assignment delegation
- Led employee performance reviews and discussed improvement strategies with each team member
Team Lead/Proposal Consultant
Aetna
06.2000 - 01.2007
- Managed Aetna's responses to National Accounts RFPs from beginning to end
- Completed pricing and proposal exhibits for self-funded ASO clients
- Managed and assigned team caseload, reviewed complex RFP responses and mentored new hires
- Oversaw employee development, monitored team performance and provided feedback for scorecard and development plans
Education
Bachelor of Science - Business Management
Plymouth State University
Plymouth, NHSkills
- Insurance industry knowledge
- Customer relationship management
- Project management
- Sales proposal creation
- Provider Network Knowledge
- Microsoft Office products
- Team leadership
- Performance improvement
- Cross-functional collaboration
- Technology Sales
- Cross-functional team coordination
- IT infrastructure management
Timeline
Provider Network, Interoperability Solutions Manager
UnitedHealthcare
10.2020 - Current
Manager, Exceptions Management
UnitedHealthcare
05.2015 - 10.2020
Exception Management Consultant
UnitedHealthcare
01.2014 - 05.2015
Manager, Public Sector Proposal Development
UnitedHealthcare
01.2010 - 01.2014
Team Lead/Proposal Consultant
Aetna
06.2000 - 01.2007
Bachelor of Science - Business Management
Plymouth State University
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