GREG LOVE

Orange County,CA

Summary

Strategic Physician Services & Multi-Site Practice Operations Leader with 10+ years of experience overseeing ambulatory clinic operations, provider performance, financial accountability, and enterprise-wide transformation initiatives. Proven ability to manage geographically dispersed physician practices, align providers to financial and quality metrics, implement regulatory standards, and partner with hospital and division leadership to drive growth, efficiency, and patient satisfaction. Operational leadership experience supporting 25+ physicians and advanced practice providers across multi-location specialty clinics, with enterprise project oversight impacting 300+ healthcare staff in complex healthcare systems exceeding $500M in revenue and assets. Recognized for executive communication, financial stewardship, operational discipline, and ability to lead large-scale change across healthcare organizations.

Overview

years of professional experience

Work History

HEALTHCARE CONSULTANT / ENTERPRISE OPERATIONS LEADER

T2 Tech

Los Angeles, CA

01.2023 - Current

Provide executive-level advisory services to large healthcare organizations, leading operational transformation initiatives across ambulatory and outpatient environments.
Directed $1M enterprise-wide operational and technology transition impacting ~300+ employees
Led cross-functional governance structure across IT, clinical operations, analytics, HR, and executive teams
Conducted division-level operational assessment across 50+ applications and workflow systems
Delivered executive strategy roadmap presented to senior leadership outlining operational efficiency, risk mitigation, and cost containment initiatives
Reduced annual recurring expenses by $120K+ through infrastructure optimization and resource realignment
Facilitated executive steering committees, governance reviews, and performance reporting
Supported leadership transition and succession planning within department operations
Positioned as a strategic liaison between operational teams and executive stakeholders to ensure alignment with long-term growth objectives and regulatory standards.

DIRECTOR OF PRACTICE OPERATIONS (Consulting Engagement)

MHA Management Consultants

Overland Park, KS

01.2018 - 01.2022

Held full operational accountability for three specialty ambulatory medical clinics supporting 25+ physicians and advanced practice providers across multiple locations with $15M+ in managed assets.
Oversaw multi-site practice operations including staffing, budgeting, provider performance, compliance, and growth strategy
Supervised 10 direct reports and indirectly supported 75+ clinical and administrative staff
Partnered with physician leadership to align productivity expectations, quality measures, and compensation models
Participated in annual budget development, expense management, and staffing analysis to eliminate negative variances
Turned around underperforming clinic to profitability
Improved productivity by 20% and operational efficiency by 15%
Secured $1.5M in external funding during COVID to preserve staffing and maintain financial solvency
Implemented revised provider compensation model increasing performance-based earnings tenfold
Reduced patient wait times by 50% and increased satisfaction scores by 25%
Implemented telehealth services expanding patient access by 10%
Led acquisition and integration of two clinics generating $400K+ in incremental annual revenue
Launched patient engagement technologies increasing registration and throughput volume by 75%
Led EMR implementation across practices in coordination with hospital partners and vendors
Directed policy alignment, workflow redesign, and regulatory compliance initiatives
Established performance dashboards to monitor productivity, quality metrics, and financial targets

OPERATIONS DIRECTOR

The Love Law Group

Lee’s Summit, MO

01.2013 - 01.2018

Oversaw full operational and financial management of multi-provider professional services firm, doubling revenue to $1.1M+, managing budgeting, staffing, and long-range strategic planning.

Education

MBA - Healthcare Administration

Baker University

Bachelor of Science - Music

Southwest Baptist University

Skills

Division Practice Operations Leadership
Multi-Specialty Clinic Oversight
Physician & APP Accountability
Financial Performance & Budget Management
Annual Operating Plan Development
Staffing Model Optimization
Quality & Regulatory Compliance

Operational Efficiency & Resource Utilization
Market Growth & Volume Expansion
Provider Compensation Strategy
EMR Implementation & Optimization
Performance Metrics & KPI Development
Strategic Initiative Execution
Change Management

Accomplishments

Successfully led a team of 9 resources to complete a demerger of an organization, spinning up new IT tenants, rolling out over 150+ new desktops & hardware devices, and removing $350K in IT debt from the former environment
Unleashed new Teams VoIP system for a non-profit ambulatory clinic system, removing excess hardware from workstations, maximizing current Microsoft Teams license, and increasing workflow efficiency for staff in all departments by removing a minimum of 3 steps per communication action
Rolled out new Epic EMR scheduling optimization features for 16 ambulatory specialties for a high profile health system New York City, improving patient access, safety, and satisfaction
Led 3 specialty ambulatory clinics through the COVID19 crisis without any layoffs, and ZERO COVID outbreaks
Saved a 30-year old OBGYN clinic from bankruptcy, eliminating $400K in debt over 4-years, and increasing physician partner return by a minimum of 20% by the end of year 4 of the project.
Expanded nephrology services by opening 2 new clinics in rural and suburban areas by partnering with local hospital and dialysis partners to increase access to patients in need
Stabilized management at a pediatric multi-specialty clinic by operating as an interim manager, correcting billing processes, improving hospital document integrations, and recruiting, training, and overseeing the new manager who remains in the role to this day.

Timeline