GREG MCCUMMINGS JR.
New York,NY
Summary
Multifaceted account management professional with 14+ years in client-facing roles. Skilled in building and maintaining strong client relationships through a client-centric approach. Demonstrates exceptional team leadership, strategic thinking, and creative problem-solving skills to navigate new challenges and identify fresh opportunities. Passionate about creating, nurturing, and growing client relationships to drive mutual success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Title Manager - Lead
DELUXE MEDIA CO
08.2024 - Current
- Collaborated with several department leads and senior directors to properly structure and facilitate Deluxe's global reorganization.
- Responsible for analyzing and communicating digital supply chain fulfillment metrics for key stakeholders during Deluxe's quarterly business reviews with Sony Pictures.
- Responsible for utilizing quarterly metrics to optimize workflows and reduce processing/delivery inefficiencies
- Account Director for the Crunchyroll (CR) account. Responsibilities include management of all client-facing communications, workflow creation and optimization of internal and external digital supply chain processes, client retention, and strategic account planning.
Senior Account Manager
DELUXE MEDIA CO
07.2022 - 08.2024
- Oversaw, trained, and developed 4 client-facing account managers to efficiently manage the Sony Pictures Entertainment account ($9MM in yearly revenue) across 5 digital supply chain delivery workflows.
- Bolstered customer success by facilitating internal communications between operational teams to adapt to evolving business needs in response to industry developments.
- Designed and implemented integrated workflows for multiple Deluxe fulfillment teams to enhance internal delivery processes and improve client satisfaction.
- Project Manager. Responsibilities include efficient project road-mapping in order to adhere to strict delivery deadlines, communication liaison between the client and internal operations, execution of service requests from Sony Pictures Fulfillment VPs/SVPs, and frequent project updates with executive clients.
Account Manager
DELUXE MEDIA CO
06.2018 - 07.2022
- Managed and triaged thousands of digital supply chain deliveries to major online storefronts including Amazon Prime Video, Google Play, and Starz Play.
- Created the training and best practices manual for all internal and external users of Deluxe's proprietary, end-to-end content management software (Venue).
- Education facilitator for all global Venue users (USA, Europe, Japan).
- Trained newly hired account managers and coordinators on all digital supply chain workflows and optimal client communication standards.
Lead Account Specialist
DELUXE MEDIA CO
03.2017 - 06.2018
- Developed strong client relationships by providing consistent communication and attentive service to 90+ system users delivering digital streaming content (television and film) to 290+ streaming platforms in 23 countries worldwide.
- Sales Team Ambassador: Assisted sales and marketing team at th National Association of Broadcasters (NAB) Convention in April 2017 to generate new business relationships with prospective users of Deluxe's account management software.
Account Coordinator
DELUXE MEDIA CO (formerly Sony NMS)
09.2015 - 03.2017
- Managed digital supply chain fulfillment for Deluxe clients such as SPE, Amazon, and Verizon go90.
- Created and implemented streamlined revenue and billing SOP to increase internal efficiency and properly document monthly profit metrics for stakeholders.
- Projected and billed monthly earnings from digital distribution deliveries for Deluxe's clients/affiliates including Amazon, Lionsgate, BBC, and NBC Universal.
Education
Bachelor of Arts - Communication & Rhetoric and French
UNIVERSITY OF PITTSBURGH
Pittsburgh, PA05.2011
Skills
- Strategic Leadership
- Client Service & Relationships
- Team Management
- Project Management
- Digital Supply Chain
- Training & Development
- Workflow Optimization
- Stakeholder Engagement
Websites
Accomplishments
Spring 2022 - Proposed, developed, and spoke at Deluxe's first global, virtual ERG forum discussion on Intersectionality in the Workplace
Special Committees
DELUXE MEDIA CO
Pride Employee Resource Group - Co-Chairperson [January 2022 - Present]
- Leadership of weekly group planning meetings for monthly events and initiatives supporting the LGBTQIAP+ community
- Facilitation and moderation of global panel discussions
- Collaboration on all marketing materials to bolster committee awareness and member engagement
Certification
- Post-Baccalaureate Certificate | Digital Media (2013)
- Post-Baccalaureate Certificate | Accounting (2014)
Hobbies and Interests
- Kickboxing
- Creative Arts
- Dance/Music
Timeline
Title Manager - Lead
DELUXE MEDIA CO
08.2024 - Current
Senior Account Manager
DELUXE MEDIA CO
07.2022 - 08.2024
Account Manager
DELUXE MEDIA CO
06.2018 - 07.2022
Lead Account Specialist
DELUXE MEDIA CO
03.2017 - 06.2018
Account Coordinator
DELUXE MEDIA CO (formerly Sony NMS)
09.2015 - 03.2017
Bachelor of Arts - Communication & Rhetoric and French
UNIVERSITY OF PITTSBURGH
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