Greg McNurlan
Hendersonville,TN
Summary
Hospitality leader who combines restaurant operations management with staff development and customer service. Brings strong focus on inventory control, compliance, scheduling, and process improvement, along with experience launching new service options and keeping teams aligned around quality and efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Restaurant Manager
Bringles Smoking Oasis
Nashville, Tennessee
02.2022 - 10.2026
- Managed budgets, employee reviews, training, and schedules.
- Created positive guest experiences by ensuring quality food and service delivery.
- Improved efficiency by coaching personnel on management basics and industry standards.
- Increased sales and profitability through strategic daily support.
- Established strong relationships with customers and suppliers to enhance service quality.
- Trained new hires on proper procedures and customer service expectations.
- Supported recruiting, hiring, and training for team members.
- Helped oversee front-of-house staff to keep coverage strong and overtime low.
- Monitored health and safety standards to ensure compliance in food service.
Chief Household Officer
Ashley & Adeline McNurlan (Wife And Daughter)
09.2021 - 02.2022
- Managed household budgeting and finances, ensuring financial stability and resource allocation.
- Supervised home maintenance projects, ensuring timely completion and upkeep of household facilities.
- Scheduled and organized all appointments for members of our household.
- Organized and maintained daughter's weekly schedule to optimize daily routines and activities.
- Prepared daily meals for family, focusing on nutrition and preferences.
- Manages inventory and procurement of goods for household.
- After wife decided to go back to work, took the opportunity to stay home with my daughter
- Welcomed first child in May 2021 after a 3-year long process going through IVF treatments to start a family.
General Manager
Jack Cawthon's Bar B Que
06.2016 - 09.2021
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Successfully managed 2 separate locations; took 1 location from less than 2 million/year in sales to over 2.5 million/year in 2 years; revived the other location after the initial phase of the pandemic
- Successfully implemented new and alternative take-out options during the pandemic, such as, online ordering, curbside pick-up, building a temporary drive-thru that became a permanent structure and instrumental part of the business
- Controlled purchases and inventory by negotiating prices and contracts with over 10 vendors.
- Balanced cash registers, reconciled transactions, and deposited earnings to maintain financial accuracy.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Set clear expectations and fostered a positive working environment to enhance employee engagement.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Assistant General Manager
Jack Cawthon's Bar B Que
06.2013 - 06.2016
- Ensured compliance with federal, state, and local hygiene and food safety regulations, minimizing risk of violations and potential fines.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Conducted frequent line checks to uphold quality assurance standards, directly contributing to customer satisfaction.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Resolved escalated customer concerns promptly, enhancing satisfaction and fostering long-term loyalty.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Contributed to planning and execution of restaurant opening activities
Floor Manager
Calabash Seafood Steaks & Oyster Bar
03.2012 - 04.2013
- Managed Servers, Bartenders, and Hostesses.
- Coordinated with the Kitchen Manager on the Day- to-Day Operations of the Restaurant.
- Managed liquor and beer inventory to maintain stock levels and ensure compliance.
- Coordinated catering services for events, enhancing guest experiences and maximizing revenue.
- Provided exceptional customer service to guests.
- Employee Management.
- New Restaurant Openings.
Education
Bachelor of Science - Tourism, Hospitality And Event Management
Indiana University
Gary, IN05-2006
High School Diploma -
Highland High School
Highland, IN06-2001
Skills
- Financial Management
- Inventory management
- POS operation
- Operations oversight
- Event Coordination
- Project Management
- Operational Planning
- Staff scheduling
- Staff development
- Decision making
- Negotiation
- Relationship building
Certification
Dale Carnegie (How to Win Friends & Influence People) - Jan 2015
Pals Business Excellence Institute - April 2015
Timeline
Restaurant Manager
Bringles Smoking Oasis
02.2022 - 10.2026
Chief Household Officer
Ashley & Adeline McNurlan (Wife And Daughter)
09.2021 - 02.2022
General Manager
Jack Cawthon's Bar B Que
06.2016 - 09.2021
Assistant General Manager
Jack Cawthon's Bar B Que
06.2013 - 06.2016
Floor Manager
Calabash Seafood Steaks & Oyster Bar
03.2012 - 04.2013
Bachelor of Science - Tourism, Hospitality And Event Management
Indiana University
High School Diploma -
Highland High School