Greg Mostrom
Marion,IA
Summary
I'm an organized, accomplished, and seasoned professional with over 15 years of experience in sales, customer experience, and relationship management. Skilled in multitasking and time management, with a strong background in banking, retention, and account management. I am seeking a new opportunity to leverage my expertise and contribute to organizational growth within the community. I am ambitious, and dedicated to any task that awaits me, and I always go the extra mile to enhance any experience.
Overview
17
17
years of professional experience
Work History
Member Relationship Specialist
Collins Community Credit Union
Marion, IA
06.2021 - 02.2026
- Facilitated member inquiries regarding account services and transactions.
- Enhanced banking relationships and retention.
- Assisted members with opening CDs, checking accounts, and savings accounts.
- Provided services for wires, issuing debit cards, and deposits/withdrawals.
- Provided assistance with account changes, questions, and online banking.
- Lending for credit cards, auto loans, personal loans, and home equity loans.
Customer Loyalty Representative
Toyota Financial Services
Cedar Rapids, IA
08.2016 - 06.2021
- Developed creative strategies to encourage repeat business from loyal customers.
- Built a positive customer experience with end-of-lease vehicles.
- Provided assistance with purchase and lease extension documents.
- Built trust and rapport with customers, and got them in contact with the dealership for continued business.
- Resolved customer issues quickly and efficiently while maintaining a positive attitude.
- Monitored customer loyalty programs to maximize performance results.
Sales
Furniture Row
Marion, IA
12.2008 - 08.2016
- Sold furniture and made connections with customers to assist with furnishing their homes.
- Ordered and coordinated the delivery of furniture to customers' homes.
- I built strong relationships and provided follow-up customer service for continued business.
- Managed inventory and maintained a showroom.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
Education
B.A. - Marketing
The University of Northern Iowa
Cedar Falls, IA12.2008
Skills
- Business Development
- Customer Relationship Management
- Time Management
- Account Management
- Sales
- Customer Retention
- Customer engagement
- Relationship building
- Banking
- Lending
- Financial Services
- Multitasking
- Communication
- Microsoft Programs
- Outlook
Timeline
Member Relationship Specialist
Collins Community Credit Union
06.2021 - 02.2026
Customer Loyalty Representative
Toyota Financial Services
08.2016 - 06.2021
Sales
Furniture Row
12.2008 - 08.2016
B.A. - Marketing
The University of Northern Iowa