GREG PHILLIPS
Vancouver,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Project Support/Logistics
Blue Environmental Containment
09.2023 - Current
- Logistics for all inbound and outbound shipments
- Schedule project deliveries with customer
- Proficient in using FOURA software (Similar to Salesforce)
- Actively manage accounts and collect customer information
- Accounts Receivable
- Accounts Payable
- Manage fleet maintenance
- Drive truck and 25 foot flatbed trailer
- Schedule deliveries with customers
- Taking care of customer will calls.
- Adapted project plans quickly in response to shifting organizational priorities, demonstrating flexibility and a willingness to embrace change when necessary.
Material Handler
Bonneville Power Administration
07.2022 - 01.2023
- Forklift Operator, various kinds
- Receiving inventory using inventory management software
- Loading and unloading trucks by hand or machine
- Maintain excellent communication with purchasing and shipping personnel
- Quality inspection of inventory
- Keeping warehouse organized for efficiency
- Back up delivery driver (local).
Warehouse/shipping Manager
ACF West
01.2015 - 07.2022
- Train employees on forklift operation
- Back up delivery driver (25’ Flatbed)
- Train warehouse employees order picking process
- (CRM) FOURA by Fourasoft
- Prioritize deliveries schedule and routs
- Maintained excellent and prompt customer service
- Book and obtain quotes for LTL and OTR shipments
- Scheduling all incoming materials and trucks
- Load and unload materials from our freight carriers
- Verifying inbound and outbound shipments
- Prepare all shipping documents BOLs/POs etc
- In charge of all dispatch duties
- Assist AP in freight invoice vouchering
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cultivated partnerships with customers to maximize business opportunities and extend network reach within the industry sector.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assist sales team with shipping and delivery issues
- Keep warehouse organized for efficiency
- Manage daily work flow and employee productivity
- Participate in safety committee
- Manage shift coverage and attendance due to vacation/sick time
- Cycle counting and inventory correction
- Purchase warehouse supplies and equipment
- Keep employees up to date on licenses, certifications and health cards
- Maintenance and compliance for truck fleet
- Keep crew accountable for maintaining excellent customer service
- Manage daily opening of warehouse
- Daily inspection of warehouse building trucks and equipment
- Participate in annual inventory
- Responsible to the best of my ability crew moral.
Floor hand/safety captain
Nabors Drilling
10.2014 - 01.2015
- Rig maintenance
- Drilling
- Skid Steer operator with forks and bucket
- Safety inspections
- Create and implement safety procedures.
Delivery Driver/ Warehouse
ACF West
11.2012 - 09.2014
- Deliver anti-erosion materials to work sites
- Work with customers in warehouse and on delivery site
- Customer service
- Forklift operator.
Heating Specialist
Certek Heat Machines
12.2011 - 03.2012
- Deliver heat machines to oil and gas well sites
- Crew supervisor
- Driver (Truck and Trailer)
- Forklift and skid steer operator
- Set up/install machine, pipe and hose
- Monitor and inspect heat units
- Maintenance technician.
Caterer
Red Star/Monaco Hotel
11.2008 - 05.2011
- Catering set-up
- Customer service
- Server.
Owner/Operator
Columbia Blade Specialties
07.2005 - 08.2008
- Sharpened cutting tools (knives, saw blades, etc.)
- Worked with Customers
- Operated Machinery
- Sales
- Manage Inventory.
Finish Carpenter
MH Woodworking
01.2003 - 01.2007
- Installation of Interior trim and doors
- Manufacturing built-ins (mantels, cabinets, etc.)
- Manufacturing some furniture.
CNC Programmer
Silicon Forest Electronics
01.2001 - 01.2003
- Building circuit boards
- Programed CNC pick and place machine
- Identified manufactured component parts.
Finish Carpenter
Chidwick Custom Finish
01.1997 - 01.2001
- Installation of Interior trim and doors
- Manufacturing built-ins (mantels, cabinets, etc.)
- Manufacturing some furniture.
Caterer
Jakes Bar and Grill
01.1995 - 01.1997
- Catering set-up
- Customer service.
Education
CNA training -
Northwest Regional Training Center
Vancouver, WANursing prerequisites -
Clark Community College
Vancouver, WA01.2009
EMT/Paramedics -
School of Emergency Services
Watersmeet, MI01.1995
High School
Vancouver, WA01.1993
Skills
- Customer Relationship Management
- Team Collaboration
- Work Planning and Prioritization
- Phone and Email Etiquette
- Relationship Building
- Complaint resolution
References
Available upon request
Wood working
In my spare time I love building furniture and cabinets and small wood projects for friends and family.
Timeline
Project Support/Logistics
Blue Environmental Containment
09.2023 - Current
Material Handler
Bonneville Power Administration
07.2022 - 01.2023
Warehouse/shipping Manager
ACF West
01.2015 - 07.2022
Floor hand/safety captain
Nabors Drilling
10.2014 - 01.2015
Delivery Driver/ Warehouse
ACF West
11.2012 - 09.2014
Heating Specialist
Certek Heat Machines
12.2011 - 03.2012
Caterer
Red Star/Monaco Hotel
11.2008 - 05.2011
Owner/Operator
Columbia Blade Specialties
07.2005 - 08.2008
Finish Carpenter
MH Woodworking
01.2003 - 01.2007
CNC Programmer
Silicon Forest Electronics
01.2001 - 01.2003
Finish Carpenter
Chidwick Custom Finish
01.1997 - 01.2001
Caterer
Jakes Bar and Grill
01.1995 - 01.1997
CNA training -
Northwest Regional Training Center
Nursing prerequisites -
Clark Community College
EMT/Paramedics -
School of Emergency Services
High School
Similar Profiles
Matthew EastMatthew East
R&I/Safety Engineer at Titan Environmental Containment Ltd.R&I/Safety Engineer at Titan Environmental Containment Ltd.
Prince EsselPrince Essel
Driver Assistance at Blue Planet EnvironmentalDriver Assistance at Blue Planet Environmental
Michael BramstedtMichael Bramstedt
Construction Laborer at Blue Earth EnvironmentalConstruction Laborer at Blue Earth Environmental