Greg Schoenbachler
Reno,NV
Summary
Dynamic Service and Sales Manager with over 10 years of experience excelling in operations and team management. Proven track record in driving sales strategies and enhancing customer retention through performance coaching. Skilled in budgeting and vendor management, consistently improving financial outcomes and operational efficiency. I'm a seasoned Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Overview
11
11
years of professional experience
Work History
Service & Sales Manager
All Hours Air
Reno, USA
05.2022 - Current
- Oversee daily branch operations with full responsibility for sales performance, service delivery, staffing, and profitability.
- Lead and develop cross-functional teams, including technicians, sales staff, and support personnel, to achieve operational and revenue targets.
- Drive sales strategy execution through ongoing training, performance coaching, and KPI tracking, leveraging 10+ years of sales leadership experience.
- Manage budgeting, margin analysis, and cost controls to improve financial performance and support long-term growth.
- Implement process improvements to enhance scheduling efficiency, job completion rates, and customer satisfaction.
- Serve as senior escalation point for customer and vendor issues, strengthening relationships and protecting brand reputation.
- Build strong vendor partnerships to secure favorable pricing, improve supply reliability, and control operating costs.
Residential Mortgage Underwriter
U.S. Bank
11.2020 - 05.2022
- Evaluated and processed residential mortgage applications for compliance, quality, and risk.
- Ensured operational standards and regulatory requirements were consistently met.
- Streamlined loan review processes to increase decision-making efficiency.
Business Banking Specialist
U.S. Bank
10.2016 - 11.2020
- Managed client portfolios and strengthened business relationships through financial consultation.
- Partnered across business lines to deliver customized solutions, improving client retention.
- Conducted in-depth analysis of client financial packages, ensuring operational accuracy.
Sales & Service Manager
U.S. Bank
07.2015 - 10.2016
- Oversaw branch operations including compliance, training, scheduling, and team performance.
- Developed operational procedures to ensure consistent execution and audit compliance.
- Resolved escalated service issues, maintaining customer satisfaction and trust.
Education
High School -
Reno High School
Reno, NVSome College (No Degree) - Business Administration and Management
Weber State University
Ogden, UTSome College (No Degree) - Business Administration And Management
Truckee Meadows Community College
Reno, NVSkills
- Operations and team management
- Workforce planning and scheduling
- Process improvement and efficiency
- Customer experience and retention
- Performance coaching and development
- Budgeting and profit control
- Compliance and risk management
- Vendor management
- Cross-team collaboration
- Sales strategy
- Operational efficiency
- Market and competitive analysis
Timeline
Service & Sales Manager
All Hours Air
05.2022 - Current
Residential Mortgage Underwriter
U.S. Bank
11.2020 - 05.2022
Business Banking Specialist
U.S. Bank
10.2016 - 11.2020
Sales & Service Manager
U.S. Bank
07.2015 - 10.2016
High School -
Reno High School
Some College (No Degree) - Business Administration and Management
Weber State University
Some College (No Degree) - Business Administration And Management
Truckee Meadows Community College